Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Bartee

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure a position.

Overview

6
6
years of professional experience

Work History

Receptionist

Animal Medical Center
06.2018 - Current
  • Greet incoming clients professionally and provided friendly, knowledgeable assistance.
  • Confirm appointments, communicated with clients, and updated client records.
  • Answer phone promptly and directed incoming calls to correct offices.
  • Keep reception area clean and neat to give visitors positive first impression.
  • Collect payments, process transactions, and update client/patient records.

Customer Service Representative

Bisbee Honda of Danville
01.2023 - 04.2023
  • Promote superior experience by addressing customer concerns and resolving problems swiftly.
  • Respond proactively and positively to change.
  • Provide excellent customer care by responding to requests and assisting with car functions.
  • Answer incoming calls with minimal wait time.
  • Listen to customers, handle concerns quickly.

Emergency Telecommunicator

Danville Fire Department
02.2021 - 01.2023
  • Answered multi-line phone systems and processed calls using a standard protocol system.
  • Data entry for wanted persons, protective orders, and stolen articles.
  • Monitored locations of fire, police, and emergency medical units.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Kept calm under pressure, efficiently handling multiple incoming calls simultaneously during peak hours.
  • Demonstrated empathy and professionalism when dealing with distressed callers, guiding them through potentially life-saving actions until help arrived.

Education

Bachelor of Arts - Liberal Arts And Sciences

Averett University
Danville, VA
12.2019

High School Diploma -

Chatham High School
Chatham, VA
05.2016

Skills

  • Time management
  • Typing proficiency
  • Managing multiple tasks
  • Calm and professional under pressure
  • Microsoft Word, Powerpoint
  • Multi-line phone talent
  • Caller center operations
  • Money handling abilities

Timeline

Customer Service Representative

Bisbee Honda of Danville
01.2023 - 04.2023

Emergency Telecommunicator

Danville Fire Department
02.2021 - 01.2023

Receptionist

Animal Medical Center
06.2018 - Current

Bachelor of Arts - Liberal Arts And Sciences

Averett University

High School Diploma -

Chatham High School

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Lauren Bartee