Compassionate, experienced professional with 15+ years supporting both youth and adult populations, behavioral health members, and patients in residential, community, and hospital settings. Skilled in care coordination, social work, active listening, and culturally sensitive communication. Dedicated to connecting vulnerable populations with resources, treatment support, and safe care. Coordinated and built working relationships with York and Adams County Community Based Organizations.
Overview
18
18
years of professional experience
Work History
Patient Care Technician
UPMC
Hanover, PA
02.2026 - Current
Measured vital signs and reported changes to registered nurses
Assisted patients with bathing, toileting, dressing, and mobility
Performed EKGs and bedside point-of-care testing
Documented patient observations in UPMC electronic health records
Collected specimens and prepared samples for laboratory processing
Supported care team with transfers, transport, and safety precautions
Provided direct patient care and assistance to healthcare team members.
Responded quickly in emergency situations by providing appropriate first aid measures.
Community Health Worker
Community Care Behavioral Health of UPMC
Camp Hill, Pennsylvania
08.2021 - Current
Executed community outreach initiatives for behavioral health members across UPMC service areas, enhancing access to vital services.
Educated members on treatment plans, benefits, and community health resources.
Completed member assessments and documented social needs in care records.
Referred members to housing, food, transportation, and crisis support services.
Built trust with members through active listening and culturally sensitive communication.
Assisted with patient referrals to appropriate community resources.
Provided assistance with completing forms related to public benefits programs.
Acted as liaison between healthcare providers and community organizations, facilitating resource connections for members.
Delivered case management services, including crisis intervention and advocacy, supporting individuals facing homelessness or poverty.
Mental Health Counselor
Hoffman Homes for Youth
Littlestown , PA
07.2009 - 07.2021
Provided trauma-informed counseling for youth in residential treatment settings.
Facilitated individual therapy sessions for children and adolescents.
Provided individual and group counseling to clients struggling with mental health issues.
Developed treatment plans with Hoffman Homes multidisciplinary care teams.
Used crisis intervention techniques during emotional and behavioral escalations.
Provided immediate support during crisis situations to stabilize clients.
Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
Modeled therapeutic communication within Hoffman Homes youth programming.
Youth Counselor (Intern)
York County Youth Development Center
York, PA
01.2009 - 05.2009
Supervised youth in secure housing at York County Youth Development Center.
Counseled residents through behavior issues and daily adjustment concerns.
De-escalated conflicts using calm communication and crisis intervention skills.
Oversaw daily youth activities, meals, recreation, and school routines to promote engagement and ensure safety.
Enforced facility rules, safety procedures, and resident accountability standards.
Documented incidents and resident progress in case notes to track behavioral trends and support individualized care.
Demonstrated respectful behavior to foster positive interactions among youth and guided them toward constructive choices.