Shayla Lewis
Omaha,NE
Summary
Dedicated healthcare professional with over 10 years of experience in patient care, behavioral health support, and rehabilitation services. Expertise includes patient monitoring, vital sign assessment, and collaboration with interdisciplinary teams. Proficient in crisis intervention and de-escalation techniques, effectively managing high-acuity patients. Completed coursework in Medical Terminology and Human Anatomy & Physiology.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Patient Care Technician
Madonna Rehabilitation Hospital
Omaha, NE
04.2024 - 10.2024
- Provide direct patient care in an inpatient rehabilitation setting.
- Provided specialized care for patients recovering from traumatic brain injuries (TBI) and complex medical conditions, enhancing rehabilitation outcomes.
- Assisted patients with mobility, transfers, repositioning, hygiene, and activities of daily living to promote independence and comfort.
- Obtain, monitor, and document vital signs.
- Monitored and reported changes in patient condition to nursing staff, facilitating timely interventions.
- Maintain patient safety while following infection control and safe patient handling procedures.
- Document patient care using Epic electronic medical records.
- Stocked medical supplies in patient care areas to ensure availability for staff and patient needs., maintain equipment, and ensure a clean and safe patient environment.
- Assist with training and orienting new employees.
Mental Health Technician
Lasting Hope Recovery Center
Omaha, NE
12.2022 - 12.2023
- Worked with patients experiencing suicidal and homicidal ideation while maintaining a safe therapeutic environment.
- Facilitated admissions and performed vital signs, specimen collection, blood glucose monitoring, and activities of daily living to ensure comprehensive patient care.
- Provided support for patients in mental health and substance use crises, fostering stabilization and safety.
- Monitored patient safety through routine safety rounds.
- Assisted with admissions, vital signs, specimen collection, blood glucose monitoring, and activities of daily living.
- Encouraged positive coping skills and conducted therapeutic interactions to enhance patient engagement and recovery.
Developmental Disabilities Specialist
Beatrice State Developmental Center
Beatrice, NE
10.2018 - 01.2022
- Delivered daily care and supervision to enhance quality of life for individuals with developmental and intellectual disabilities.
- Administered medications and facilitated personal care and daily living activities to promote independence and well-being.
- Utilized Advanced MANDT techniques and approved behavioral interventions to safely manage crisis situations.
- Provided daily care and supervision for individuals with developmental and intellectual disabilities.
- Assisted with medication administration, personal care, and daily living activities.
- Supported individuals with aggressive, self-injurious, suicidal, and homicidal behaviors, ensuring a safe and structured therapeutic environment.
Community Support Professional
Region V Services
Fairbury, NE
08.2015 - 10.2018
- Facilitated greater independence for individuals with developmental disabilities through tailored support.
- Provided comprehensive support in personal care, transportation, medication reminders, and community integration to enhance quality of life.
- Promoted and developed daily living and independent living skills to empower clients.
- Assisted individuals with behavioral challenges while promoting safety and dignity.
- Documented client progress and communicated with interdisciplinary teams.
Waitress • Hostess • Cashier • Omelet Cook
Grandma Rex’s Restaurant
01.2010 - 01.2013
- Provided excellent customer service in a fast-paced restaurant.
- Provided a warm and friendly greeting to guests while seating them.
- Operated cash register and processed customer payments accurately, contributing to efficient service during peak hours.
- Prepared made-to-order omelets during buffet service.
- Assisted with opening, closing, and cleaning tasks, supporting smooth daily restaurant operations.
Cashier • Line Cook • Opener/Closer
McDonald’s
01.2009 - 12.2009
- Operated cash register and processed cash transactions, ensuring accurate and timely service.
- Prepared food while following food safety standards.
- Assisted with opening and closing duties, contributing to smooth daily operations.
- Collaborated with team to manage tasks in a busy setting.
Waitress • Cook
Pizza Hut
01.2009 - 12.2009
- Delivered friendly table service to enhance customer experience.
- Prepared food items while ensuring adherence to sanitation standards.
- Supported kitchen operations during peak hours to meet demand.
Electrical Repair Technician
T&R
01.2007 - 12.2008
- Diagnosed and resolved electrical issues in damaged space heaters, ensuring safe operation.
- Rewired and restored electrical components to meet safety standards.
- Tested repaired units to ensure safe operation.
- Utilized hand and power tools in compliance with workplace safety standards.
Customer Service Representative
Cabela’s
01.2007 - 12.2007
- Assisted customers via phone with orders, returns, and product inquiries, ensuring satisfaction and clarity.
- Resolved customer concerns with professionalism, fostering positive experiences and loyalty.
- Provided support to numerous customers in a busy call center.
Family Business Assistant
Grandmother’s Lawn Care & Beauty Salon
- Coordinated lawn care, landscaping, and maintenance tasks to ensure property upkeep.
- Streamlined salon operations, enhancing customer service and managing scheduling and organization effectively.
- Facilitated daily business operations by providing support in various areas as needed.
Education
Medical Assisting Coursework -
Kaplan University
Lincoln, NebraskaSkills
- Patient Care
- Patient Monitoring
- Vital Signs
- Medication Administration
- Specimen Collection
- ADL support
- Rehabilitation Care
- Crisis Intervention
- Behavioral Health
- Mental Health Support
- Developmental Disabilities
- TBI care
- Patient Safety
- De-escalation
- Behavioral Intervention
- Epic EMR
- Medical Terminology
- Documentation
- Medical Billing
- Team Collaboration
- Customer Service
- Patient Engagement
- Nutritional Support
- Problem Solving
- Communication
- Advanced training
Certification
- Nurse Aide (ICF-MR)
- CPR/AED
- Basic Life Support (BLS)
- Medication Aide (Previous Certification)
Additional Professional Experience
- Waitress
- Hostess
- Cashier
- Omelet Cook, Grandma Rex’s Restaurant, 01/01/10, 12/31/13, Provided excellent customer service in a fast-paced restaurant., Greeted and seated guests., Operated cash register and processed customer payments., Prepared made-to-order omelets during buffet service., Assisted with opening, closing, cleaning, and daily restaurant operations.
- Line Cook
- Opener/Closer, McDonald’s, 01/01/09, 12/31/09, Operated cash register and handled cash transactions., Prepared food while following food safety standards., Assisted with opening and closing duties., Worked efficiently in a fast-paced environment.
- Cook, Pizza Hut, 01/01/09, 12/31/09, Served customers and provided friendly table service., Prepared food while maintaining sanitation standards., Assisted with kitchen operations during busy shifts.
- Customer Service Representative, Cabela’s, 01/01/07, 12/31/07, Assisted customers over the phone with orders, returns, and product information., Resolved customer concerns professionally while maintaining excellent customer service., Worked in a high-volume call center environment.
- Electrical Repair Technician, T&R, 01/01/07, 12/31/08, Diagnosed electrical problems in damaged space heaters., Rewired and repaired electrical components., Tested repaired units to ensure safe operation., Used hand and power tools while following workplace safety procedures.
- Family Business Assistant, Grandmother’s Lawn Care & Beauty Salon, Assisted with lawn care, landscaping, and general maintenance., Helped with salon operations, customer service, scheduling, and organization., Supported daily business operations wherever needed.
Timeline
Patient Care Technician
Madonna Rehabilitation Hospital
04.2024 - 10.2024
Mental Health Technician
Lasting Hope Recovery Center
12.2022 - 12.2023
Developmental Disabilities Specialist
Beatrice State Developmental Center
10.2018 - 01.2022
Community Support Professional
Region V Services
08.2015 - 10.2018
Waitress • Hostess • Cashier • Omelet Cook
Grandma Rex’s Restaurant
01.2010 - 01.2013
Cashier • Line Cook • Opener/Closer
McDonald’s
01.2009 - 12.2009
Waitress • Cook
Pizza Hut
01.2009 - 12.2009
Electrical Repair Technician
T&R
01.2007 - 12.2008
Customer Service Representative
Cabela’s
01.2007 - 12.2007
Family Business Assistant
Grandmother’s Lawn Care & Beauty Salon
Medical Assisting Coursework -
Kaplan University