Microsoft Office Suite
Lauren Bellino
Gilbertsville,PA
Summary
Motivated individual with a proven track record in customer service and sales. Recognized for building strong relationships and effectively understanding customer needs. Possesses exceptional communication and interpersonal skills, ensuring the delivery of a superior customer experience.
Overview
4
4
years of professional experience
Work History
Sales Representative
Bob Hilbert Sportswear
11.2022 - Current
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determine needs, deliver solutions, and overcome objections through consultative selling skills.
- Develop strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintain detailed contact logs and account records.
- Attend meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Meet or exceed sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiate prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Present professional image consistent with company's brand values.
- Inform customers of promotions to increase sales productivity and volume.
- Foster lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitor service after sale and implemented quick and effective problem resolutions.
Kennel Attendant
Fill in
11.2021 - 06.2022
- Provided top-notch customer service to every customer and exceptional care to animals.
- Monitored and maintained food and water of boarded animals according to guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Provided bathing and blow drying of animals.
Cashier/Customer Service
Giant Food
12.2020 - 11.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Education -
Boyertown Area Senior High School
Boyertown, PA06.2023
Skills
- Customer Service
- Customer Needs Assessment
- Client Account Management
- Order Entry
- Relationship selling
- Upselling and Cross Selling
- Sales consultation
- Interpersonal communication skills
Software
Timeline
Sales Representative
Bob Hilbert Sportswear
11.2022 - Current
Kennel Attendant
Fill in
11.2021 - 06.2022
Cashier/Customer Service
Giant Food
12.2020 - 11.2021
High School Education -
Boyertown Area Senior High School
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