Lauren Berry
Pflugerville,TX
Summary
Detail-oriented individual with experience in guest relations and classroom management. Known for effective interviewing skills and time management. Ready to contribute to team success and elevate employee experiences..
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Lead
Altar'd State
Austin, TX
08.2025 - 12.2025
- Directed guest relations operations, supervising staff to ensure achievement of daily objectives.
- Coordinated and executed 20 initial interview processes to identify suitable candidates for brand associate positions.
- Supervised daily opening and closing tasks, focusing on store preparedness and compliance with operational guidelines.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Teacher
Knox County School System
Knoxville, TN
08.2023 - 05.2025
- Assessed student progress through formative and summative evaluations for each child in a group of 16-18 children.
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student participation and collaboration.
- Participated in professional development workshops to refine teaching practices and methodologies.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Intern
Knox County School System
Knoxville, TN
08.2022 - 05.2023
- Assisted educators in classroom management and lesson preparation activities.
- Supported curriculum development projects through research and resource gathering.
- Coordinated student engagement initiatives to enhance learning experiences.
- Facilitated communication between students, teachers, and parents to ensure clarity of objectives.
- Maintained accurate records of student performance and participation for reporting purposes.
Substitute Teacher
Knox County School System
Knoxville, TN
02.2022 - 05.2023
- Facilitated engaging learning environments for diverse student groups.
- Implemented lesson plans in alignment with curriculum standards.
- Managed classroom behavior to promote a positive learning atmosphere.
- Adapted instructional techniques to meet varied student needs and learning styles.
Rock Climbing Associate
Dick's House of Sport
Knoxville, TN
04.2021 - 08.2022
- Facilitated safety briefings and maintained a secure climbing environment for participants of all ages.
- Facilitated seamless signup experience by collaborating with climbers and staff to enhance operational efficiency.
- Provided essential support to various departments to optimize checkout efficiency and recovery efforts.
Team Member / Team Lead Trainer
Chick-fil-A
Knoxville, TN
11.2017 - 11.2020
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Oversaw daily operations to enhance sales performance and achieve 18% growth in fiscal year 2019.
- Proposed and implemented a revised organizational structure to optimize service efficiency during high-demand times.
- Mediated disputes to foster collaboration and maintain team cohesion.
Education
Master of Science - Child And Family Studies
The University of Tennessee
Knoxville05.2023
Bachelor of Science - Child And Family Studies
The University of Tennessee
Knoxville05.2022
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- New hire orientations
- Interviewing
- Pre-employment screening
Certification
- Human Resource Associate Professional Certificate, HRCI - In Progress
Timeline
Guest Lead
Altar'd State
08.2025 - 12.2025
Teacher
Knox County School System
08.2023 - 05.2025
Intern
Knox County School System
08.2022 - 05.2023
Substitute Teacher
Knox County School System
02.2022 - 05.2023
Rock Climbing Associate
Dick's House of Sport
04.2021 - 08.2022
Team Member / Team Lead Trainer
Chick-fil-A
11.2017 - 11.2020
Master of Science - Child And Family Studies
The University of Tennessee
Bachelor of Science - Child And Family Studies
The University of Tennessee