Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eyerusalem Biza

Saint Paul

Summary

Dynamic sales leader with a proven track record at Pandora, excelling in customer service and problem-solving. Skilled in payment processing and maintaining documentation, I effectively resolve concerns while mentoring team members. My strong organizational abilities and commitment to professionalism ensure a seamless customer experience in fast-paced environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Guest Lead

Altar'd State
Saint Paul, MN
01.2024 - Current
  • Support daily operations and workflow coordination.
  • Mentor and train team members.
  • Resolve concerns while maintaining professionalism.
  • Self-motivated, with a strong sense of personal responsibility.

Sales Lead / Keyholder

Pandora
Bloomington, MN
01.2021 - 08.2025
  • Greet customers and provide clear, professional service.
  • Collect and verify personal information with accuracy.
  • Process payments and maintain documentation.
  • Resolve concerns and follow procedures in fast-paced settings.
  • Led sales team in achieving revenue targets through effective training and mentorship.
  • Enhanced customer engagement by implementing personalized service strategies to improve satisfaction.

TRIO Ambassador/Lead Front Desk Receptionist

Saint Paul College
Saint Paul, MN
01.2023 - 01.2025
  • Assisted with forms and demographic information.
  • Explained resources and processes clearly.
  • Maintained confidentiality and accuracy.
  • Coordinated campus tours, providing prospective students with essential information about programs and services.
  • Fostered positive relationships between college and community through outreach events and engagement initiatives.

Teacher Assistant

Saint Paul Public Schools
Saint Paul, MN
01.2022 - 01.2024
  • Supported administrative tasks and student documentation.
  • Communicated clearly with individuals needing assistance.
  • Ensured accurate follow-up and organization.

Education

Phlebotomy

PHLEBOTOMY TRAINING SPECIALISTS
Minneota, MN
10.2023

Bachelor of Science - Health Administration

Saint Mary's University of Minnesota
Winona, MN
12-2026

Skills

  • Check-in & front-desk operations
  • Customer service & problem solving
  • Maintenance & repair
  • Good Telephone Etiquette
  • Demographic & insurance data collection
  • Scheduling & coordination
  • Payment processing
  • Organization and time management
  • Verbal communication
  • Friendly, positive attitude
  • Teamwork and collaboration

Timeline

Guest Lead

Altar'd State
01.2024 - Current

TRIO Ambassador/Lead Front Desk Receptionist

Saint Paul College
01.2023 - 01.2025

Teacher Assistant

Saint Paul Public Schools
01.2022 - 01.2024

Sales Lead / Keyholder

Pandora
01.2021 - 08.2025

Phlebotomy

PHLEBOTOMY TRAINING SPECIALISTS

Bachelor of Science - Health Administration

Saint Mary's University of Minnesota