Guerson Estervil
Target
Greenville,SC
5
years of professional experience
Motivated Business Administration student pursuing concentrations in Hospitality, Tourism, and Events, along with a double major in Marketing. Experienced in customer service, retail operations, and hotel hospitality, with a strong interest in commercial real estate, hotel development, and property management. Brings strong communication, problem-solving, teamwork, and customer relationship skills, with a willingness to learn and contribute in a professional business environment.
Work History
Guest Advocate
11 Months- Greet customers, answer questions, and provide courteous support across checkout and service areas.
- Handle returns, exchanges, and payment concerns with professionalism and attention to store policies.
- Maintain a welcoming customer experience by staying attentive during busy periods and high-volume service needs.
- Support front-end operations by directing guests to the right department and confirming service requests.
Hospitality Operation Intern
2 Months- Managed 15 guest check-ins weekly while supporting front desk coverage across two hotel properties.
- Rotated across front desk, guest services, and operations functions to support smooth daily hotel activity.
- Used RoomsKeys PMS to process reservations, update guest records, and support accurate room assignments.
- Maintained cash handling and reconciliation accuracy while supporting front desk transactions and closing routines.
Pizza Delivery Driver
8 Months- Completed deliveries using efficient route planning to support on-time service across assigned neighborhoods.
- Verified order accuracy before departure to reduce customer complaints and prevent unnecessary return trips.
- Maintained professional customer interactions at the door and over the phone during busy service windows.
- Resolved delivery concerns calmly by checking order details and coordinating prompt corrections with the store.
Cashier/Customer Service
1 Year 2 Months- Processed customer purchases accurately and maintained efficient checkout flow throughout each shift.
- Greeted customers promptly, answered routine questions, and directed shoppers to products or store areas.
- Reconciled cash drawers at the end of shifts and reported shortages or overages to supervisors.
- Resolved basic customer concerns professionally and escalated issues that required additional support.
Cashier/Customer Service
2 Months- Greeted customers promptly and answered menu questions in a friendly, service-focused manner.
- Balanced register activity at opening and closing to support accurate cash reconciliation.
- Directed guests to the correct counter, pickup area, or dining space based on their order needs.
- Maintained a clean, organized front counter during busy service periods.
Education
Bachelor of Arts - Business Administration, Hospitality, Tourism and Event Management, Marketing
High School Diploma
Skills
Customer service
Guest relations
Complaint resolution
Service recovery
Client Communication
Customer Service
Front desk operations
Guest Check-in and Check-out
Front Desk Operations
Reservation Management
Hotel Operations
Multi-line phone operation
Cash handling & reconciliation
Microsoft Office (Word
Excel
PowerPoint)
Data Entry and Record Keeping
Team Collaboration
Problem-Solving
Time management
Timeline
Hospitality Operation Intern
French Quarter Inn & The Spectator Hotel
05.2026 - 07.2026Read More
Guest Advocate
Target
11.2025 - CurrentRead More
Pizza Delivery Driver
Domino's
12.2024 - 08.2025Read More
Cashier/Customer Service
Publix
06.2023 - 08.2024Read More
Cashier/Customer Service
Unlimited Bakery & Eatery
06.2021 - 08.2021Read More
Columbia College
Bachelor of Arts from Business Administration, Hospitality, Tourism and Event Management, Marketing
Read More
Wade Hampton High
High School Diploma
Read More