Lauren Bisson

Operations Manager

• Created a recognition program for BT that recognizes both internal as well as business partner excellence
• Prepared leadership for All Hands meetings. Creating agenda, aligning guest speakers, drafting supporting documents such as show flows.
• Created a Culture Council forum for the managers to help drive synergies and ideas through the organization.
• Led the volunteering mission for the Business Transformation team consisting of creating and promoting events, tracking hours, partnering with VCG Finance leads to support SVP goals
• Built a team learning portal that empowers the BT employees to explore, develop and refine skills. Ran reporting through Qlik to track progress and update leaders
• Shaped internal and external communications, so that BT team members are informed & inspired, and provide the necessary tools to assist where needed.

Business Transformation Strategy Partner

• Partnerd with teams across the business to develop detailed project plans
• Understanding and analyzing various drivers impacting key metrics and outcomes
• Drove business requirements, identify gaps, and design effective solutions
• Provided value-added support and drive initiatives to their full potential

• Project Manager for ZBB, Rent and Lease (Retail) Package
• Process management for Three Year Distribution plan- Establish core team, partner with teams across the business to align on processes throughout each area
• Chief of Staff to the Director of Distribution Strategy
• Team Lead for Workflow Management - present, future, past deliverables
• Analytics team lead for product prioritization
• Manage VZ Consumer Wireless funnel for new door placements. Analyze and approve 400+ sites on an annual basis, and manage escalation process
• Shaped indirect door count by approving / rejecting sites
• Supported all 6 markets for multiple vendor applications

• Provided a high level of support to the VP of Wireless Distribution Strategy and 6 directors
• Worked with management and vendors to set up confidential meetings
• Built organizational charts detailed to the leadership level
• Organizational event planning

• Mentor and coach to a high performing team to excel with customer service and boost sales
• Maintained all store reports to ensure data is consistently up to date
• Utilized store reporting to find areas of opportunity and discuss areas with sales teams daily

• Delivered superior customer service in all aspects of the business to ensure a positive experience for all customers assisted