Lauren Bloxham
Ogden
Summary
Customer Service Representative specializing in problem-solving and technical support. Proven track record in enhancing customer experiences through effective communication and education. Committed to ensuring high levels of customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
The Home Depot .Com
Ogden
09.2015 - Current
- Resolved customer complaints using effective problem-solving techniques, improving overall customer satisfaction.
- Processed returns and exchanges in accordance with company policies.
- Guided customers in website navigation, facilitating optimal shopping experiences and reducing frustration.
- Educated customers on product features and benefits proactively.
- Documented customer interactions in CRM system for future reference.
- Answered inquiries, providing accurate information regarding products and services.
- Assisted customers with product selection and technical support, ensuring satisfaction.
- Delivered knowledgeable and friendly service, enhancing customer satisfaction and loyalty.
Store Support - Chat
Teleperformance USA
Ogden
11.2012 - 09.2015
- Managed multiple chat sessions to maintain high-quality service delivery.
- Resolved product inquiries and technical issues for store associates.
- Educated store associates on product features and services, improving their ability to assist customers.
- Increased customer retention by providing personalized discount options tailored to customer needs.
- Updated internal databases with necessary customer account information.
- Collaborated with sales team to identify and implement growth initiatives, contributing to overall sales performance.
- Collected payments and arranged billing for customer transactions.
Education
High School Diploma -
Layton High School
Layton, UT05-2005
Skills
- Customer relationship management
- Complaint resolution
- Customer retention strategies
- Product knowledge
- CRM software proficiency
- Technical support
Accomplishments
VIP 2026 Top Performer
Timeline
Customer Service Representative
The Home Depot .Com
09.2015 - Current
Store Support - Chat
Teleperformance USA
11.2012 - 09.2015
High School Diploma -
Layton High School