Lauren Bogart
Portland,OR
Summary
Responsible and friendly barista with excellent interpersonal communication strengths. Solid experience processing payments, creating drinks, handling food and meeting customer demands with a diligent and well-organized mentality. Looking to be a part of a new team who values creating exceptional experiences without sacrificing customer or employee safety. Possesses a food handlers card and OLCC permit.
Overview
11
11
years of professional experience
Work History
Manager/Assistant Manager
Portal Tea
10.2022 - 05.2024
- Managed daily operations of busy shop including inventory control, scheduling, and training tea tenders
- Created specialty tea drinks and memorized over 125 teas and their flavor profiles
- Completely daily and weekly tasks to ensure cleanliness and organization while encouraging employees to do so as well
- Maintained environment that met all health and safety requirements
- Worked solo shifts in high volume shop with efficiency
- Implemented new procedures and updated recipes to enhance customer service
- Handled transactions via square and recorded and divided tips between staff members
- Delivered excellent customer service and quickly resolved any customer complaints or issues that arose
Nanny
Caregiver
08.2013 - Current
- Provided childcare for children aged 2-12
- Organized children's schedules, including school, meals, after school activities, and recreational activities
- Performed housekeeping duties, ran errands, and provided transportation for children
- Provided safe space for open communication and conflict resolution
Shift Lead/Front of House
Saint Honore Bakery
11.2021 - 09.2022
- Created espresso drinks and custom drink orders
- Prepared and served in-house foods
- Trained new employees and delegated daily tasks and responsibilities.
- Handled large financial transactions and special orders
- Completed store opening and closing procedures and balanced tills
- Went above and beyond to improve store cleanliness and flow of daily tasks
- Complied with COVID safety standards, sanitary requirements, and mask enforcements
Barista
Either/Or
01.2021 - 12.2021
- Created specialty espresso drinks and custom drink orders
- Recommended products based on solid understanding of individual customer needs and preferences
- Promoted in-house made tea blends that were available for order
- Controlled line and crowd with quick, efficient service
- Maintained and operated espresso machines, coffee brewers, coffee pots, and other equipment
- Completed daily and weekly tasks with efficiency
Shift Lead/Barista
Starbucks
10.2018 - 06.2021
- Completed over 200 customer orders each day in a quick and timely manner, and memorized 100+ drink recipes and combinations
- Maintained clean work environment at all times and sanitized equipment multiple times per shift
- Worked throughout pandemic and quarantine, eagerly complying with safety standards and sanitary requirements
- Trained new employees and delegated daily tasks and responsibilities.
- Handled financial transactions quickly and accurately
- Completed store opening and closing procedures and balanced tills
Education
Bachelor of Arts -
Portland Community College
Portland, OR01.2022
High School Diploma -
Westview High School
Beaverton, OR06.2016
Skills
- Friendly and highly organized
- 6 years of experience in customer service industry
- Can handle drinks, money, food, and customer needs in efficient manner without sacrificing service quality
- Quick learner and can maintain composure and quality in fast paced environment
- Punctual and reliable
Timeline
Manager/Assistant Manager
Portal Tea
10.2022 - 05.2024
Shift Lead/Front of House
Saint Honore Bakery
11.2021 - 09.2022
Barista
Either/Or
01.2021 - 12.2021
Shift Lead/Barista
Starbucks
10.2018 - 06.2021
Nanny
Caregiver
08.2013 - Current
Bachelor of Arts -
Portland Community College
High School Diploma -
Westview High School
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