Lauren Boog-Seagroves

Assisted internal employees with technical issues and resolution. Identified new issues through reports, audits, and trends to prevent outages. Provided innovative solutions to encourage process improvements and operational development.

Produced and delivered training sessions enhancing workforce expertise.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Provided comprehensive support to customers experiencing technical issues.