Overview
Work History
Education
Skills
Work Availability
Timeline
Summary
Hi, I’m

Lauren Booth

Pasadena,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Lauren Booth

Overview

4
years of professional experience

Work History

Sora Partners
Orlando, FL

System Implementation Engineer
08.2022 - 09.2023

Job overview

  • Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
  • Developed relationships with customers by responding promptly to their requests for service or assistance.
  • Provided technical support to customers during the implementation of new systems or applications.
  • Researched new technologies in order to recommend innovative solutions that could benefit customers.
  • Installed operating systems and configured settings according to specified customer requirements.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Configured, monitored, and maintained network infrastructure components to ensure optimal performance.
  • Resolved hardware issues including replacing parts as necessary.
  • Tested hardware components such as routers, switches, firewalls., prior to installation.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Created detailed documentation of existing IT infrastructure including network diagrams, IP address schemes.

Preslee's Southern Good Eatery
Houston, TX

FOH Manager
10.2019 - 07.2022

Job overview

  • Trained new staff on proper customer service techniques, policies and procedures.
  • Monitored employee performance to ensure compliance with company standards.
  • Maintained accurate records of daily transactions, including cash, credit card and check payments.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
  • Reviewed monthly financial statements with management team in order to evaluate overall performance.

Education

Houston Christian University
Houston, TX

from Pre-Medicine

Skills

  • Exceptional Communicator
  • Training and Development
  • Active Listening
  • Complex Problem-Solving
  • System Troubleshooting
  • LAN/WAN
  • Complaint Resolution
  • DHCP/DNS Ethernet and Firewall Proficient
  • MS Office
  • Mobile Device Management
  • Software Installation
  • Appointment Scheduling
  • Training and Development
  • Active Listening
  • Complex Problem-Solving
  • Root Cause Analysis
Availability
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Timeline

System Implementation Engineer

Sora Partners
08.2022 - 09.2023

FOH Manager

Preslee's Southern Good Eatery
10.2019 - 07.2022

Houston Christian University

from Pre-Medicine

Summary

I am a highly- motivated person with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Punctual and Intends to develop professional work experience utilizing excellent communication and time management skills.

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Lauren Booth