Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Lauren Bourgeois

Ponchatoula,LA

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

1
1
year of professional experience

Work History

Customer Service Cashier

Kohl's
Covington, LA
11.2023 - 01.2024
  • Greeted customers and provided friendly customer service.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Balanced cash drawers at the end of each shift.
  • Operated cash registers to process payments for goods and services.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Verified that all coupons were valid prior to processing them into the system.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Cashier

Robert Supermarket
Robert, LA
10.2022 - 09.2023
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Education

High School Diploma -

Ponchatoula High School
Ponchatoula, LA
05-2002

Some College (No Degree) - Psychology

Southeastern Louisiana University
Hammond, LA

Skills

  • Cash Handling
  • Order coordination
  • Check processing
  • Merchandise Restocking
  • Customer Service
  • Customer Complaint Resolution

Languages

French
Limited

Affiliations

Reading books and gardening.

Accomplishments

Presidents List at Southeastern Louisiana University 07/27/2023. Honor Roll at Southeastern Louisiana University 07/27/2022.

References

References available upon request.

Timeline

Customer Service Cashier

Kohl's
11.2023 - 01.2024

Cashier

Robert Supermarket
10.2022 - 09.2023

High School Diploma -

Ponchatoula High School

Some College (No Degree) - Psychology

Southeastern Louisiana University

Similar Profiles

CREATE PROFILE
Lauren Bourgeois