Lauren Bowen
Chino,CA
Summary
Senior floor lead with extensive restaurant industry experience. Expertise in multitasking, staff training, and logistics coordination, resulting in significant sales growth and improved customer loyalty. Proven track record in driving sales and ensuring safety compliance in high-volume settings. Prepared to leverage skills in a new and challenging environment.
Overview
10
10
years of professional experience
Work History
Senior Floor Lead
Heroes Restaurant
Eastvale, CA
02.2016 - Current
- Led daily operations for a high-volume restaurant.
- Managed staffing, labor budgets, and scheduling for a team of 80 or more employees.
- Increased sales through upselling, targeted promotions, and enhanced customer engagement strategies.
- Coordinated logistics for large events and peak-volume service periods.
- Trained and mentored staff on performance expectations, safety, and customer engagement.
- Addressed customer concerns effectively, ensuring retention and fostering brand loyalty.
- Built and maintained strong relationships with repeat customers, vendors, and service partners.
- Ensured strict compliance with safety regulations, inspections, and operational standards.
Mortgage Loan Processor
True Path Loans
Irvine, California
01.2021 - 06.2023
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Assisted loan officers with document preparation and submission for mortgage applications.
- Conducted preliminary credit checks to assess borrower eligibility for loans.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Maintained accurate loan files and updated client records using Salesforce.
- Coordinated appointments for loan consultations to ensure timely client meetings. for loan consultations and follow-up meetings with clients.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Education
Associate of Arts - Communications
Chaffey College
Rancho Cucamonga, CA07-2019
Skills
- Customer service
- Multitasking
- Strong communication with diverse teams
- Safety compliance
- Problem solving
- Budget management
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- Goal Driven
- Microsoft Office
- Salesforce
- Excel
Timeline
Mortgage Loan Processor
True Path Loans
01.2021 - 06.2023
Senior Floor Lead
Heroes Restaurant
02.2016 - Current
Associate of Arts - Communications
Chaffey College