Lauren Brennan
Palm Desert,CA
Summary
Proven Barista at Starbucks, adept in enhancing customer satisfaction and loyalty through exceptional service and coffee expertise. Excelled in problem-solving and adapting to high-volume environments, demonstrating professional demeanor and attention to detail. Skilled in safe food handling and coffee bean knowledge, contributing to significant menu development and promotional success.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Palm Desert, CA
12.2021 - 04.2024
- Addressed and resolved customer concerns to maintain brand loyalty.
- Prepared and served hot or cold beverages.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Collected payments and provided accurate change.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Described menu items to customers and suggested appealing products.
- Created promotional displays for advertising special events or promotions at the cafe.
Education
Associate of Arts - Sociology
College of The Desert
Palm Desert, CA05-2025
Skills
- Active listener
- Adaptive and creative
- Performance improvement
- Professional demeanor
- Safe food handling
- Order taking
- Attention to detail
- Problem-solving
- Verbal and written communication
- Basic math
- Clear communication
- Hospitality and accommodation
Affiliations
- Babysitting for many different families and giving appropriate care to children with learning disabilities.
- Provided geriatric care
- Full-time Student
- Worked as an intern for my art professor, conducting research and contacting professionals.
Timeline
Barista
Starbucks
12.2021 - 04.2024
Associate of Arts - Sociology
College of The Desert
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