Lauren Brenner
Bensalem,PA
Summary
Dynamic and results-oriented professional with extensive experience in property and pharmacy management, notably at Northbrook Apartments and Rite Aid Pharmacy. Excelled in customer service and property tours, enhancing tenant satisfaction and streamlining lease processes. Demonstrated expertise in fair housing regulations and adept at building rapport, significantly improving operational efficiency and client relations. Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Northbrook Apartments
05.2022 - Current
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Greeted clients, showed apartments, and prepared leases.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Collected rent and tracked resident payments and information in computer system.
Pharmacy Technician
Rite Aid Pharamacy
10.2015 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Set up and modified patient profiles to include current medications and insurance details.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Education
High School Diploma -
Franklin Towne Charter High School
Philadelphia, PA06.2012
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- Customer service expertise
- Telephone and email etiquette
- Property Tours
- Sales Techniques
- Training and mentoring
- Property tours and inspections
- Property management knowledge
Timeline
Leasing Consultant
Northbrook Apartments
05.2022 - Current
Pharmacy Technician
Rite Aid Pharamacy
10.2015 - 07.2021
High School Diploma -
Franklin Towne Charter High School
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