Lauren Brown
Pine City,MN
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Community Living Options
Pine City, MN
05.2024 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Maintained clean and well-organized environment for client happiness and safety.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained detailed records of services performed on clients.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Accompanied or transported clients to appointments, errands and social activities.
Member Service Representative
American Spirit Federal Credit Union
Newark, DE
11.2022 - 04.2024
- Presented and explained services and products to meet member needs.
- Reconciled cash and checks against computer records at end of shift.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Participated in team meetings to discuss customer service strategies and goals.
- Answered incoming calls regarding membership benefits and services.
- Verified identity information on new accounts using established procedures.
- Greeted customers in a friendly and professional manner.
- Leveraged software and systems to research and resolve member inquiries.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Maintained accurate records of all transactions within the branch's database system.
- Adhered to credit union and legal guidelines for reporting, loan approvals, and money handling.
- Processed loan applications and prepared relevant documents for approval.
- Received and counted daily inventories of cash, drafts and checks.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Customer Service Representative
Battery Post LLC
10.2019 - 11.2022
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints promptly and efficiently.
- Promoted available products and services to customers during service, account management and order calls.
Education
Medical Coding Certification -
U.S. Career Institute
Fort Collins, COSome College (No Degree) - History
University of Delaware
Newark, DEHigh School Diploma -
Enlightium Academy
Spokane, WASkills
- Individualized support planning
- De-escalation
- Direct Care
- Adaptability and flexibility
- Problem Solving
- Medical Coding
- ICD-10-CM
- CPT
- HCPCS
- Healthcare
- Finance
- Banking
- Data Entry
- Office Administration
- Customer Service
Certifications and awards
- CPC-A from AAPC, 12/21/24
- Medical Coding Specialist from U.S. Career Institute, 12/07/24
- Delta Epsilon Tau Honor Society Member, 07/11/24
- Adult First Aid/CPR - American Red Cross, 05/15/24
Affiliations
- Skilled pianist
- Mechanic
- Experienced traveler visiting over 20 countries
- Competing in 2025 Goodreads challenge
Accomplishments
- Delta Epsilon Tau Honors Society member
- Trusted to temporarily manage a credit union branch
- Processed over $300,000 in loans
- De-escalated a life threatening situation
- Received two medical coding certifications within six months
References
References available upon request.
Timeline
Direct Support Professional
Community Living Options
05.2024 - Current
Member Service Representative
American Spirit Federal Credit Union
11.2022 - 04.2024
Customer Service Representative
Battery Post LLC
10.2019 - 11.2022
Medical Coding Certification -
U.S. Career Institute
Some College (No Degree) - History
University of Delaware
High School Diploma -
Enlightium Academy
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