Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Brown

San Marcos,TX

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

4
4
years of professional experience

Work History

Sales Associate

Cotton On Group
San Marcos, TX
02.2024 - Current
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.

Customer Service Representative

Prosperity Bank
Lubbock, TX
12.2022 - 07.2023
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong customer relationships to encourage repeat business.

Cashier Team Lead

Home Depot
Lubbock, TX
03.2022 - 12.2022
  • Processed refunds and exchanges according to company policy.
  • Performed daily opening and closing procedures for the register area.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.

Cashier

Beauty Extension
Lubbock, TX
10.2021 - 03.2022
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

Bachelor of Art Public Relations -

Texas State University
San Marcos, TX
05-2026

Skills

  • Media relations
  • Crisis communication
  • Social media management
  • Customer service
  • Public speaking
  • Team collaboration

Timeline

Sales Associate

Cotton On Group
02.2024 - Current

Customer Service Representative

Prosperity Bank
12.2022 - 07.2023

Cashier Team Lead

Home Depot
03.2022 - 12.2022

Cashier

Beauty Extension
10.2021 - 03.2022

Bachelor of Art Public Relations -

Texas State University

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