Summary
Overview
Work History
Skills
Certification
Work Availability
Timeline
Hi, I’m

Lauren Brown

Studio City,Ca
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Summary

Highly experienced and dedicated Digital Distribution Manager with 17 years of expertise in mastering, onboarding, and digital distribution. Proven track record in growing new delivery departments, managing teams, and ensuring customer satisfaction. Skilled in developing and improving delivery processes, forecasting, capacity planning, and project management. Proficient in using various digital media tools and applications to ensure compliance with industry standards.

Overview

17
years of professional experience
1
Certification

Work History

Walt Disney Studios
Burbank, CA

Distribution Ops Manager
03.2022 - Current

Job overview

  • Manage daily tasks of employees and provide annual reviews
  • Train new hires on Disney Mastering SOP
  • Represented Mastering team during onboarding and show kick-off meetings for ABC, Disney Plus, and Hulu
  • Act as TV Mastering lead for ABC News and Alternatives
  • Project management of ABC News, ABC Specials, Hulu, Disney Plus series and documentaries from kickoff to asset archival
  • Managed external vendors to ensure timely creation and ingestion of Disney spec compliant assets
  • Coordinated with ABC Broadcast, Disney Plus, Star and Hulu for DTC content delivery
  • Ensured compliance with Disney's standards for asset creation and ingestion
  • Collaborated with productions, Disney stakeholders, and creative teams to acquire deliverables for International broadcast
  • Successfully generated deliverables for Disney Plus streaming service, which led to an increase in viewership and revenue
  • Coordinated with international dubbing teams to ensure timely delivery of deliverables
  • Maintained internal databases/trackers to communicate title and delivery date information required by internal/external stakeholders

Paramount Pictures
Hollywood, CA

Sr. Technical Manager
02.2011 - 03.2022

Job overview

  • Trained and supported high-performing teams by providing performance reviews, feedback, and coaching
  • Developed Standard Operating Procedures (SOPs) and authored comprehensive documentation
  • Established work priorities to ensure timely delivery and meet contractual obligations
  • Oversaw digital packaging and distribution of 10,000 assets per month, ensuring timely delivery and quality control
  • Generated daily metrics reports to facilitate forecasting and capacity planning
  • Provided weekly status updates to Vice President of Media Services and Distribution, ensuring effective communication and alignment
  • Assisted clients and vendors with troubleshooting technical issues, ensuring timely resolution
  • Managed time-sensitive international client project launches for top companies such as Google, Netflix, Amazon, and Microsoft
  • Onboarded client delivery methods and custom metadata, ensuring accuracy of DAM applications upon specification changes
  • Created feature/day and date episodic delivery workflows according to client specifications
  • Implemented QC processes to ensure accurate client storefront through metadata creation, file naming, and file delivery
  • Managed data across multiple SANS to ensure efficient storage and retrieval of information
  • Performed monthly coding and billing to ensure timely and accurate invoicing
  • Collaborated with IT to design, develop, test, and update in-house software and applications for Tech Ops and digital groups
  • Ensured the accuracy of metadata within the management system to facilitate effective data analysis

Ascent Media Group
Burbank, CA

Lead Delivery Operator
10.2007 - 02.2011

Job overview

  • Managed workload and daily tasks of both the iTunes and chaptering groups as the Management lead for all iTunes deliverables
  • Authored an iTunes asset sharing guide utilized by Apple personnel and related vendors
  • Ensured positive outcome and client satisfaction by managing the troubleshooting of all technical issues through to resolution
  • Created, packaged, verified, and delivered digital media elements, and technical/contextual metadata
  • Acted as the communication liaison with Client Services to clarify requests for iTunes deliveries and ensure customer satisfaction and product integrity.
  • Ensured customer satisfaction and product integrity

Skills

  • Digital asset management and tracking
  • Metrics reporting and analytics
  • Client onboarding
  • Operational procedures creation and improvement
  • Team management and leadership
  • Staff Development and training
  • Systems design and implementation
  • Project Management
  • Network configuration
  • EMA (MMC, MEC)
  • Metadata creation and management (XML, CSV, XLS)
  • Xytech
  • SAP billing
  • FTP, Aspera, Signiant

Certification

  • Lean Six Sigma Yellow Belt
Availability
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Timeline

Distribution Ops Manager

Walt Disney Studios
03.2022 - Current

Sr. Technical Manager

Paramount Pictures
02.2011 - 03.2022

Lead Delivery Operator

Ascent Media Group
10.2007 - 02.2011

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Lauren Brown