Lauren Callahan
Allen Park
Summary
Seasoned Restaurant/Bar Manager with a proven track record at Broadcast Booth, enhancing customer satisfaction and financial accountability through expert bar management and superior guest interaction. Skilled in POS system proficiency and team leadership, I've significantly contributed to creating memorable experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant/Bar Management
Broadcast Booth
09.2024 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
General Manager
Mallies Sports Grill and Bar
06.2020 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Bartender/Server
Buffalo Wild Wings
09.2014 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
HS Diploma -
Trenton High School
Trenton, MI06.2006
Skills
- Sanitation standards
- Beverage making
- Pre-shift walk-through
- Employee scheduling
- Menu development
- Ordering supplies
- Cost control
- Customer service
- Problem-solving
- Time management
- Customer relationship building
- Clear communication
- Team collaboration
- Team leadership
- Guest interaction
- Safety awareness
- Cash handling
- Outgoing personality
- Supervisory experience
- Responsible alcohol service
- Quality control
- Inventory control
- Inventory management
- POS system proficiency
- Staff scheduling
- Labor cost control
- Shift scheduling
- Bar management
- Budget management
- Sales promotion
- FOH operations oversight
- ServSafe compliance
- Safe food handling
Timeline
Restaurant/Bar Management
Broadcast Booth
09.2024 - Current
General Manager
Mallies Sports Grill and Bar
06.2020 - 11.2024
Bartender/Server
Buffalo Wild Wings
09.2014 - 06.2024
HS Diploma -
Trenton High School
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