Lauren Caroline Hodges
BOONE,NC
Summary
As a Hospitality and Tourism Management major, I am deeply passionate about customer service and delivering exceptional experiences. My commitment to providing top-tier service drives my work, whether in the hospitality industry or through interactions with guests.
Overview
3
3
years of professional experience
Work History
Front Server & Head Host
Prime 21 Steakhouse
Banner Elk, NC
07.2023 - Current
- Deliver exceptional fine-dining service to high-profile clientele, ensuring a personalized and exclusive experience
- Assist in boosting membership sales by clearly explaining benefits and answering guest questions
- Trained and mentored new staff, fostering a professional and cohesive team environment
Front Desk Associate
Eseeola Lodge at Linville Golf Club
Linville, NC
09.2022 - 10.2024
- Coordinate and manage room reservations through online platforms, phone calls, and in-person requests to ensure excellent guest experiences
- Process payments accurately and securely, including cash, check, and credit card transactions
- Respond to guest inquiries, requests, and issues in a timely and efficient manner
Head Host
Peddler Steakhouse
Boone, NC
09.2022 - 04.2024
- Greet and seat guests, providing accurate wait times and ensuring smooth seating arrangements
- Manage reservations to assign parties to their designated tables efficiently
- Ensure guests feel welcomed, appreciated, and well cared for throughout their experience
Education
Bachelor of Science - Hospitality and Tourism Management
Appalachian State University
05.2025
Skills
- Customer service
- Team building
- Problem solving
- Staff training
- Active listening
- Microsoft office
- Reservation management
Professional Development
International Builders | Show, Attendee | Las Vegas, NV | 2025
- Engaged with industry professionals to gain insights into emerging trends in construction, real estate, and hospitality development
- Attended keynote sessions and panel discussions on market forecasts, sustainable building practices, and innovative design solutions.
High Point Furniture Market | Attendee | High Point, NC | 2023
- Explored emerging trends in luxury furniture, interior design, and home staging for real estate
- Engaged with industry leaders, designers, and manufacturers to understand market demands and consumer preferences.
Hospitality and Tourism Club | Member | Appalachian State University
- Collaborate with peers on industry-related projects, events, and networking opportunities
- Participate in club discussions on hospitality trends, tourism management, and sustainable practices.
Volunteer Experience
Disaster Relief Volunteer | Hurricane Helene Recovery Efforts | Banner Elk, NC | 2024
- Assisted in distributing essential supplies to affected communities
- Provided support to individuals and families in need during the recovery process.
Operation Christmas Child Volunteer | Boone, NC | 2022
- Helped stuff shoe boxes with gifts and supplies for children in need as part of the American Purse Operation Christmas Child initiative.
- Assisted in organizing and preparing the shoeboxes for shipment to international destinations.
References
References available upon request.
Timeline
Front Server & Head Host
Prime 21 Steakhouse
07.2023 - Current
Front Desk Associate
Eseeola Lodge at Linville Golf Club
09.2022 - 10.2024
Head Host
Peddler Steakhouse
09.2022 - 04.2024
Bachelor of Science - Hospitality and Tourism Management
Appalachian State University
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