NIKI NGUYEN
Hayward,CA
Summary
Proven leader with extensive experience at Gen Korean BBQ House, adept in customer service and POS systems. Excelled in training staff, enhancing productivity, and ensuring seamless operations. Recognized for exceptional teamwork, adaptability, and interpersonal skills, consistently exceeding performance goals.
Overview
2
2
years of professional experience
Work History
Head Cashier, Head Host, Server
Gen Korean BBQ House
03.2021 - 09.2021
- Trained and mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Team Member
Chick-fil-A
06.2019 - 02.2021
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA06.2024
Skills
Customer Service
Store opening/closing procedures
Adaptability and Dependability
Team Leadership
Training and coaching
Interpersonal ability
Cash handling expertise
POS Systems
Teamwork and Collaboration
Interactive communication skills
Timeline
Head Cashier, Head Host, Server
Gen Korean BBQ House
03.2021 - 09.2021
Team Member
Chick-fil-A
06.2019 - 02.2021
Bachelor of Science - Business Administration
University of California, Riverside
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