Lauren Carroll
Brownsville,KY
Summary
Personable and dedicated patient care representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
A Plus Family Healthcare
Brownsville, KY
04.2021 - Current
- Maintained confidential records relating to personnel matters.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Interpreted and communicated work procedures and company policies to staff.
- Used judgment and initiative in handling confidential matters and requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Delegated work to staff, setting priorities and goals.
Medical Assistant
A Plus Family HealthCare
Brownsville, USA
04.2021 - Current
- Triage a large volume of patients, including obtaining vital signs and preloading/prepping patient charts.
- Maintaining compliance on preventive screenings.
- Medication prior authorizations.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
Medical Assistant
Western Kentucky Heart and Lung
Bowling Green, USA
07.2018 - 04.2021
- Answering phones.
- Obtaining vitals.
- Triage
- Scheduling appointments, testing, and procedures.
- Vaccination injections.
- Prepping charts.
- Verified insurance.
- Precertification (insurance) for medications, procedures, and DI.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Certified Medical Assistant
Medical Center
Bowling Green, USA
03.2014 - 07.2018
- Monitoring vital signs.
- Answering calls.
- Patient hygiene.
- Provided caring, intimate, hands-on healthcare.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Education
GED -
Bowling Green Technical
Skills
- Caregiving
- Vital signs
- Senior patient care
- Cleaning experience
- Dementia care
- Medical office experience
- ICD-10/CPT
- Triage
- EMR systems
- Medical records
- Administering injections
- Venipuncture
- Phlebotomy
- Hospital experience
- Medical terminology
- Employee training
- Inventory management
- Customer service
- Record management
- Staff supervision
- Scheduling
- Conflict resolution
- Team building
- Documentation and control
- Workflow planning
- Staff hiring
- Compliance monitoring
- Staff training
- Policy implementation
- Scheduling and calendar management
- Scheduling coordination
Certification
- CPR Certification
- BLS Trainer- American Heart Association
References
- Brittany Sowders, APRN, Co-worker at A Plus Family Healthcare, 270-246-1364, 4 years
- Janna Roof, Co-worker at Western Kentucky Heart and Lung/A Plus Family Healthcare, 270-246-1009, 6 years
- Dr. Karan Singh, Physician I worked under at Western Kentucky Heart and Lung, 413-234-1859, 6 years
- Synthia Frank, APRN- Co-worker at A Plus Family Healthcare, 270-589-7779, 3 years
Timeline
Office Manager
A Plus Family Healthcare
04.2021 - Current
Medical Assistant
A Plus Family HealthCare
04.2021 - Current
Medical Assistant
Western Kentucky Heart and Lung
07.2018 - 04.2021
Certified Medical Assistant
Medical Center
03.2014 - 07.2018
GED -
Bowling Green Technical