Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Cavanagh

Naples,FL

Summary

Proven leader at Starbucks, adept to fostering team excellence, significantly enhanced customer connections by 30%. Demonstrates exceptional ability to train and motivate, ensuring operational efficiency and high customer satisfaction. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.

Overview

15
15
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Maintain a high level of customer satisfaction providing a personal level of customer experience resulting in a 30 point rise in customer connections.
  • Creating a positive environment by identifying changes in partner morale or performance and communicating them to the store manager.
  • Provide feedback giving clear, timely, and respectful coaching to partners to improve performance and ensure operational excellence.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Barista

Starbucks
09.2009 - 08.2014
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

Lely High School
Naples, FL
05.2009

Skills

  • Playbuilder
  • My Daily
  • IMS
  • Pull to Thaw
  • Cash Management
  • Store Resources
  • Starbucks Hours
  • Partner Hub

Timeline

Shift Supervisor

Starbucks
08.2014 - Current

Barista

Starbucks
09.2009 - 08.2014

High School Diploma -

Lely High School

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Lauren Cavanagh