Lauren Cavanagh
Naples,FL
Summary
Proven leader at Starbucks, adept to fostering team excellence, significantly enhanced customer connections by 30%. Demonstrates exceptional ability to train and motivate, ensuring operational efficiency and high customer satisfaction. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
Starbucks
Naples, FL
08.2014 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintain a high level of customer satisfaction providing a personal level of customer experience resulting in a 30 point rise in customer connections.
- Creating a positive environment by identifying changes in partner morale or performance and communicating them to the store manager.
- Provide feedback giving clear, timely, and respectful coaching to partners to improve performance and ensure operational excellence.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Starbucks
Naples, FL
09.2009 - 08.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Lely High School
Naples, FL05.2009
Skills
- Playbuilder
- My Daily
- IMS
- Pull to Thaw
- Cash Management
- Store Resources
- Starbucks Hours
- Partner Hub
Timeline
Shift Supervisor
Starbucks
08.2014 - Current
Barista
Starbucks
09.2009 - 08.2014
High School Diploma -
Lely High School