Lauren Cherek

• Delivered superior customer service to over 6,000 tenants across 3,200 single-family rentals, increasing tenant satisfaction ratings.
• Oversaw the purchasing of 300+ additional properties to First Key’s portfolio.
• Spearheaded recruiting, onboarding, and training of 15+ direct reports.
• Coordinated full-scale audit through all lease documents, signatures, renter’s insurance, move-in funds, and deposits to ensure compliance with FKH policies & procedures.
• Streamlined move-out deposit accounting process to maintain compliance with timelines under local state requirements.
• Counseled Field Team, Leasing, Operations, and Construction staff to ensure monthly goals were met along with maintaining resident retention.
• Conducted a ‘Resident Journey’ move-in touch point with all tenants prior to them taking occupancy.
• Led oversight of mid-lease touch points to ensure a successful renewal experience.

Held bottom-line responsibility for end-to-end property management functions, including tenant relations, facility

security/maintenance, and oversight of contracted services. Maintained proactive focus on sustaining full occupancy levels.

Interfaced internally and externally with legal and finance departments as well as third-party vendors. Mentored and coached junior

property managers.

• Developed Marketing Plans/ Outreach & Social Media Content
• Completed Market Analysis
• Completed all reporting such as MSR, MMR, Delinquency Reports
• Maintained property (300+ units), Audit Move Ins/Outs, completed FAS, processed all receivable/payables, and filed

evictions/collections

• Ensued all Property day to day accounting to report to leadership in a timely manner
• Responsible for Hiring and Training of Leasing and Maintenance Staff
• Prepared Employee Work Schedules
• Retain Product Knowledge of all assets