Dynamic Sales and Customer Success Professional with an 8-year track record of exceptional performance. Skilled in driving customer-centric strategies and leveraging analytical approaches to solve complex problems, enhance customer engagement, and achieve profit goals. Proficient in recognizing and exploiting emerging market trends to drive revenue growth and customer success. Adept at nurturing client relationships and identifying opportunities for business expansion. Demonstrated ability to lead teams to meet and exceed organizational targets while ensuring a high level of customer satisfaction.
Hi, I’m
Lauren Chin-Bates
Director, Member Experience
Union,NJ
Summary
Overview
8
years of post-secondary education
Work History
Sky’s The LimitOakland, CA
Director, Member Experience
1 2023 - Current
Job overview
- Managed daily operations across multiple locations, providing corrective feedback to boost productivity and achieve long-term organizational goals.
- Conducted over 50 product training sessions and demonstrations, leading partner and technology user awareness campaigns that significantly contributed to increased revenue.
- Successfully achieved a 75% success rate in meeting sales and service targets through effective acquisition and nurturing of new customer relationships.
- Collaborated closely with executive leadership and board members to develop and execute corporate strategies in line with organizational objectives. Played a pivotal role in business expansion by establishing strategic alliances, leading to a remarkable 50% growth.
Key Achievement: - Rapid Career Advancement: Demonstrated exceptional performance and leadership, rapidly progressing from Member Experience Manager to Senior Account Manager, and ultimately to Director within a span of 3 years.
Sky’s The LimitOakland, CA
Senior Account Manager
1 2022 - Current
Job overview
- Successfully cultivated and maintained productive relationships with business representatives, providing tailored consultations to align their needs with our solutions.
- Expertly delivered sales presentations and pitches to diverse audiences, including clients, upper management, C-suite executives, and junior sales associates, demonstrating the value and applicability of our offerings.
- Organized and executed over 50 impactful events in collaboration with strategic partners, resulting in a 55% increase in brand exposure and lead generation.
- Conducted thorough research on emerging industry trends, applications, and concepts to inform and enhance our product and service offerings.
Key Achievement: - Sales Performance and Partnership Growth: Significantly exceeded sales targets by 60%, securing over 4 new partnerships and effectively upselling initiatives and events to existing clients.
Sky’s The LimitOakland, CA
Member Experience Manager
10 2021 - Current
Job overview
- Actively monitored and analyzed customer experience metrics and key performance indicators (KPIs), deriving actionable insights to improve operational efficiency and customer satisfaction.
- Led and managed large-scale, customer-focused projects, integrating new systems and tools to enhance customer experience and meet strategic objectives.
- Developed and implemented comprehensive operational standards and policies, focusing on optimizing the customer onboarding process and overall user experience.
- Managed a diverse, international customer support team, overseeing HR activities including recruitment, training, performance evaluation, and career development.
- Championed process improvement initiatives within the customer support team, developing standardized procedures and effective escalation policies to resolve customer issues efficiently.
Sage HospitalityAsbury Park, NJ
Sales Representative
8 2019 - 10 2021
Job overview
- Managed online booking inquiries, providing comprehensive assistance to guests and travel partners throughout the entire booking cycle, ensuring a seamless customer experience.
- Leveraged in-depth knowledge of resort products, services, and facilities to increase bookings by 30%, demonstrating effective sales strategies and customer engagement techniques.
- Conducted training and mentorship for new sales representatives, fostering a skilled sales team capable of delivering high-quality customer service and meeting sales targets.
- Maintained high client satisfaction ratings through the delivery of exceptional service, consistently meeting and exceeding customer expectations.
Small Business ExpoNew York, NY
Sales Manager
3 2017 - 5 2019
Job overview
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings, which led to having highest closing rate by 20%.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Education
Fashion Institute of TechnologyNew York, NY
Associate of Arts from Fashion Design
07.2003
University Overview
West Virginia UniversityMorgantown, WV
Bachelor of Arts from Business Management
08.1999
University Overview
- Gymnastics Scholarship Recipient
- Alpha Phi Sorority Member
Skills
Systems and software programs
undefinedAccomplishments
Accomplishments
- Promoted from Member Experience Manager to Director in an impressive 3-year trajectory.
- Empowered over 100 entrepreneurs, catalyzing the success of numerous businesses.
- Developed volunteer-led marketing initiatives, resulting in 30% organization visibility growth.
Timeline
Fashion Institute of Technology
Associate of Arts from Fashion Design
07.2003
West Virginia University
Bachelor of Arts from Business Management
08.1999
Director, Member Experience
Sky’s The Limit
1 2023 - Current
Senior Account Manager
Sky’s The Limit
1 2022 - Current
Member Experience Manager
Sky’s The Limit
10 2021 - Current
Sales Representative
Sage Hospitality
8 2019 - 10 2021
Sales Manager
Small Business Expo
3 2017 - 5 2019
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