Lauren Church
Charlotte,NC
Summary
Dynamic Head of Operations with expertise in strategic relationship management, compliance, and logistics optimization. Proven track record in managing multimillion-dollar budgets and driving operational excellence.
Overview
22
22
years of professional experience
Work History
Head of Operations and Compliance, North America
Indivior Pharmaceuticals
Richmond, VA
01.2023 - Current
- Owned and managed strategic business relationships with North American partners, including pre-wholesalers and freight forwarders.
- Managed logistics budget exceeding US$10 million, ensuring cost-effective service delivery and financial compliance.
- Established partner performance review program, overseeing activities using key performance indicators (KPIs) to drive accountability and improve outcomes.
- Negotiated commercial contracts and service levels, maximizing value for partnerships and aligning objectives.
- Established functional standard operating procedures, ensuring operational compliance through audits.
- Collaborated on business continuity planning activities, ensuring compliance with FM Global standards.
- Generated and maintained reporting data for upper management.
- Led Supply Chain integration of newly acquired organizations and product launch.
Logistics Operations Manager
GlaxoSmithKline Pharmaceuticals
RTP, NC
07.2014 - 12.2022
- Coordinated logistics functions for finished goods, raw materials, and equipment management.
- Directed multi-functional teams to ensure compliance, control costs, and deliver services on time.
- Analyzed data to create strategies that increased performance and reduced costs.
- Established relationships with transportation providers, improving cost efficiency and decreasing reaction time.
- Negotiated contracts with service vendors, achieving favorable pricing and delivery schedules.
- Oversaw import and export processes, ensuring adherence to regulatory requirements.
- Resolved logistical issues proactively to maintain efficient transportation systems.
- Audited logistics activities to identify opportunities for minimizing environmental impact.
Station Manager
CEVA Logistics
Morrisville, NC
03.2012 - 07.2014
- Developed annual station budget and reviewed expenditures for compliance.
- Implemented budgeting and cost control strategies through effective planning and process management.
- Planned and controlled budgets for contracts and equipment procurement.
- Managed workflow for 70-person team, providing training and leadership.
- Set departmental goals and deadlines to improve team productivity.
- Cultivated relationships with vendors to enhance revenue and reduce purchasing costs.
- Collaborated with HR to streamline recruitment process and coordinate candidate interviews.
- Maintained facilities to ensure safety and operational efficiency.
Global Account Manager
CEVA Logistics
Morrisville, North Carolina
02.2005 - 03.2012
- Liaised with accounts to recommend tailored products and services, addressing specific client needs.
- Applied consultative sales strategies and relationship-building techniques to strengthen business relationships.
- Resolved customer escalations, improving satisfaction and retention rates through effective issue resolution.
- Conducted monthly, quarterly, and global business reviews to analyze performance metrics and identify growth opportunities.
- Drafted reports outlining client sales metrics and revenue projections for major global healthcare company.
- Determined pricing schedules and rates to ensure competitive market positioning.
- Oversaw global operations, customs brokerage, and business development teams supporting account management.
- Researched market trends and customer preferences to inform operational leadership.
Education
Bachelor of Arts - English
Indiana University of Pennsylvania
Indiana, PA12-2004
Skills
- Supply chain integration
- Compliance auditing
- Contract negotiation
- Budget management
- Cost control strategies
- Logistics compliance
- Vendor management
- Performance management
- Data analysis
- Change management
- Project leadership
- Business continuity planning
Timeline
Head of Operations and Compliance, North America
Indivior Pharmaceuticals
01.2023 - Current
Logistics Operations Manager
GlaxoSmithKline Pharmaceuticals
07.2014 - 12.2022
Station Manager
CEVA Logistics
03.2012 - 07.2014
Global Account Manager
CEVA Logistics
02.2005 - 03.2012
Bachelor of Arts - English
Indiana University of Pennsylvania