Lauren Constantine
Austin,TX
Summary
Dynamic Account Executive with a proven track record at Goosehead Insurance, excelling in client relationship management and consultative selling. Leveraged networking and partner development skills to surpass sales targets, achieving significant customer satisfaction. Skilled in industry knowledge and adaptability, fostering strong, long-term client and real estate partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Executive
Goosehead Insurance
03.2022 - Current
- Client Relationship Management: Cultivate and maintain strong, long-term relationships with clients, ensuring a thorough understanding of their insurance needs. Act as a trusted advisor, answering questions, providing guidance, and delivering prompt issue resolution to enhance client loyalty.
- Strategic Networking & Relationship Building: Develop and expand a professional network within the real estate industry, including realtors, mortgage brokers, and other relevant professionals. Leverage these relationships to generate referral opportunities and drive new business.
- Sales & Business Development: Proactively seek and acquire new clients by prospecting, networking, and building partnerships within the real estate sector. Achieve individual and team sales targets through a consultative sales approach, emphasizing the benefits of Goosehead’s insurance offerings.
- Consultative Selling: Educate clients on the value and importance of appropriate insurance coverage, presenting tailored policy options to meet their needs. Guide clients through the decision-making process with clear, consultative advice, particularly for first-time homebuyers and real estate clients seeking coverage solutions.
- Policy Management: Prepare, review, and manage insurance policies to meet company and regulatory standards. Provide detailed policy information to real estate professionals to support their client needs and maintain effective cross-referrals.
- Cross-functional Collaboration: Collaborate closely with underwriters, claims specialists, and customer service teams to facilitate a seamless client experience. Maintain alignment with real estate partners to ensure mutual clients have a consistent, high-quality experience.
- Market Knowledge & Industry Trends: Stay informed about industry changes, real estate market trends, and new product offerings. Regularly share insights with real estate partners to reinforce Goosehead’s expertise and value as an insurance provider.
Store Manager
Palm Beach Tan
09.2018 - 03.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Science - Sociology
Texas State University
San Marcos, TX08-2019
Skills
- Networking & Partner Development
- Sales & Negotiation
- Consultative Selling Approach
- Customer Service Excellence
- Problem-Solving Abilities
- Industry Knowledge & Adaptability
- Financial Analysis
Certification
- Licensed Property & Casualty Insurance Agent
Timeline
Account Executive
Goosehead Insurance
03.2022 - Current
Store Manager
Palm Beach Tan
09.2018 - 03.2022
- Licensed Property & Casualty Insurance Agent
Associate of Science - Sociology
Texas State University