Lauren Cook
Blountville,TN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Public Partnerships
, TN
07.2023 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Server
Cracker Barrel Restaurant
, TN
05.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Assistant Manager
McDonald's
, TN
03.2020 - 01.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
Education
Certified Nursing Assistant
Ballad Health Certified Nursing Assistant Program
01-2024
Some College (No Degree) - Nursing
Northeast State Community College
Blountville, TNSkills
- Condition Monitoring
- Patient Relations
- Care Plan Implementation
- Medical Terminology Knowledge
- Monitoring Fluids
- Transporting Patients
- Patient Lifting
- Indirect Patient Care
- Infection Control Procedures
- Mobility Assistance
- Direct Patient Care
- Feeding Assistance
- Specimen Collection
- Safety Precautions
- Light Housekeeping
- Collecting Vital Signs
- Assisting With Personal Grooming
- HIPAA Compliance
- Toileting Assistance
- Range of Motion Exercises
- Vital Signs Monitoring
- Understands Mobility Assistance Needs
Timeline
Certified Nursing Assistant
Public Partnerships
07.2023 - Current
Server
Cracker Barrel Restaurant
05.2022 - Current
Assistant Manager
McDonald's
03.2020 - 01.2022
Certified Nursing Assistant
Ballad Health Certified Nursing Assistant Program
Some College (No Degree) - Nursing
Northeast State Community College