Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Cook

The Colony,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Currently, I am seeking my CNA license and am in the process of applying to nursing school and attending in the fall.

Overview

9
9
years of professional experience

Work History

Life Insurance Agent

American Income Life Insurance Company
Waco, TX
10.2024 - Current
  • Monitored policy renewals and contacted clients to discuss renewal options and changes.
  • Educated clients on the importance of life insurance and financial planning.
  • Resolved customer issues in a timely manner while providing excellent customer service.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Created reports on sales activities, customer feedback, and other relevant data.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Customized insurance policies to meet the specific needs and financial goals of clients.

Bartender

Wild Pitch Bar & Grill
Frisco, Texas
02.2022 - 11.2023
  • Trained new bartenders on drink preparation and upselling techniques.
  • Resolved customer complaints in a professional manner.
  • Effectively multitasked within fast-paced environment.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Bartender

Tight Ends Sports Bar & Grill
Plano, TX
11.2015 - 01.2022
  • Trained new bartenders on drink preparation and upselling techniques.
  • Resolved customer complaints in a professional manner.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Greeted customers and provided excellent customer service.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Education

Science Education

North Central Texas College
Gainesville, TX
12-2025

Skills

  • Time management
  • Effective communication
  • Team collaboration
  • Team building
  • Strong interpersonal skills
  • Customer service

Timeline

Life Insurance Agent

American Income Life Insurance Company
10.2024 - Current

Bartender

Wild Pitch Bar & Grill
02.2022 - 11.2023

Bartender

Tight Ends Sports Bar & Grill
11.2015 - 01.2022

Science Education

North Central Texas College

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