Lauren Cormier
Woodstock,IL
Summary
Motivated banking professional with over 10 years of experience specializing in retail banking, business development, operations and banking management. Friendly and approachable approach to leadership with a focus on coaching and continual team development.
Overview
12
12
years of professional experience
Work History
Branch Manager, Officer
Quad City Bank & Trust
05.2024 - Current
- Lead, inspire, elevate and develop the retail branch staff to provide a superior client experience.
- Achieve or exceed budgeted sales results as well as set appropriate, well-informed sales goals with the retail management team.
- Seek out top banking talent in the market and build the branch team through hiring and interview efforts.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Participates in community-focused events, charity organizations and volunteering to enhance the bank's CRA.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Elevate staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Branch Manager
Blackhawk Bank & Trust
06.2021 - Current
- Develop and maintain prospective and current client relationships.
- Coach and develop branch staff through yearly-touchpoints and providing ongoing feedback on performance.
- Oversee daily operations of a high-volume branch in compliance with policies and regulations.
- Mitigate, monitor and resolve fraud from various avenues including ATM/ITM, online banking and physical negotiable instruments.
- Prospect over 300 businesses in the Quad City area to obtain growth in the Iowa market.
Assistant Branch Manager
Blackhawk Bank & Trust
08.2020 - 06.2021
- Coordinate and communicate with Branch Manager on daily operations of the branch including opening and closing of the branch.
- Open new business and personal relationships including checking, savings, Certificates of Deposits, IRA, Safe Deposit Boxes and other similar bank products and services.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Personal Banker - Branch Leadership
First National Bank of Omaha
08.2018 - 08.2020
- Fostered relationships with customers by recognizing their banking needs and cross-selling products using IMPAX style and CRM software.
- Work closely with branch manager to enhance employee development, training, scheduling and achieving quarterly branch goals.
- Assisted clients with opening new accounts, maintenance on existing accounts, processing loan applications and closings as well as processing teller transactions.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Leisure Marketing Travel Services
Travelex International, Inc.
12.2017 - 08.2018
- Coordinated and implemented yearly marketing budgets, social media campaigns and company events
- Analyzed marketing statistics using Google Analytics and Google AdWords
- Developed monthly mail and email campaigns using Mail Chimp
- Lead company meetings and collaborated with travel agents on effective marketing strategies to grow clientele.
Marketing Intern - Benedictine University
College of Business Institute for Business Analytics and Visualization
01.2017 - 05.2018
- Lead a team of marketing students to create and present an Integrated Marketing Campaign to a local tutoring agency.
- Research similar businesses in the client's market in order to create an appropriate business plan.
- Developed new social media campaign for Facebook, Instagram and YouTube.
- Presented the IMC campaign to the client using professional presentation materials.
- Redesigned the current website and promotional brochure.
- Increased new clientele by 15% over the course of the campaign.
Universal Banker
Standard Bank & Trust Co.
01.2013 - 01.2017
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Mentored new hires by providing training on teller and supervisory duties
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Education
BBA - Marketing
Benedictine University
Lisle, IL05.2018
Skills
- Leadership
- Client Relationship Management
- Collaborative talent
- Training and Development
- Problem-solving abilities
- Business Development
- Fostering Innovation
- Organization Strategies
- Attention to Detail
- Fiserv Solutions
- Microsoft Office
- Microsoft Teams
Websites
Achievementsawards
Outstanding Marketing Senior, Benedictine University, 2018 (Awarded by the Benedictine School of Business)
Professional Development
- Zonta Club International, Belvidere, IL, 2019-2021
- Junior Achievement Volunteer, Belvidere, IL, 2019
- American Marketing Association, Executive Vice President, Benedictine University Chapter, 2017-2018
References
Available Upon Request
Timeline
Branch Manager, Officer
Quad City Bank & Trust
05.2024 - Current
Branch Manager
Blackhawk Bank & Trust
06.2021 - Current
Assistant Branch Manager
Blackhawk Bank & Trust
08.2020 - 06.2021
Personal Banker - Branch Leadership
First National Bank of Omaha
08.2018 - 08.2020
Leisure Marketing Travel Services
Travelex International, Inc.
12.2017 - 08.2018
Marketing Intern - Benedictine University
College of Business Institute for Business Analytics and Visualization
01.2017 - 05.2018
Universal Banker
Standard Bank & Trust Co.
01.2013 - 01.2017
BBA - Marketing
Benedictine University
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