LAUREN CORTIJO
Stephens City,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Assistant Event Coordinator
Red Fox Inn And Tavern
05.2021 - 08.2022
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Developed detailed event reports, documenting all aspects of each event.
Server
Bonefish Grill Restaurants
04.2017 - 05.2021
- Serves patrons in proper dining ambience with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections and presents ordered choices in a prompt and efficient manner.
Sales Associate
Alcoholic Beverage Control
04.2014 - 03.2015
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Sales and Marketing Manager
New Horizons Realty
01.2011 - 02.2012
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Coordinated real estate settlements using intrapersonal skills between agents and clients.
Education
HIGH SCHOOL DIPLOMA -
POOLESVILLE, MD
01.2006
Skills
- Sales strategy
- Office equipment proficiency
- Teamwork and Collaboration
- Quality Assurance Controls
- De-Escalation Techniques
References
AVAILABLE UPON REQUEST
Timeline
Member Service Representative
Navy Federal Credit Union
09.2022 - Current
Assistant Event Coordinator
Red Fox Inn And Tavern
05.2021 - 08.2022
Server
Bonefish Grill Restaurants
04.2017 - 05.2021
Sales Associate
Alcoholic Beverage Control
04.2014 - 03.2015
Sales and Marketing Manager
New Horizons Realty
01.2011 - 02.2012
HIGH SCHOOL DIPLOMA -
POOLESVILLE, MD