Summary
Overview
Work History
Skills
Timeline
Generic

Lauren Cowan

Fulshear,TX

Summary

Client-focused account management professional with experience overseeing high-volume accounts, strengthening client relationships, and improving business growth through proactive communication, issue resolution and organizational success.

Overview

9
9
years of professional experience

Work History

Account Manager

State Farm
Sugar Land, Texas
08.2024 - 06.2026
  • Managed a high volume of client accounts, delivering personalized solutions for auto, home, life and business policies.
  • Built and maintained strong customer relationships through proactive communication, policy reviews and follow-up service.
  • Generated new business through referrals, cross-selling and identifying coverage opportunities by reviewing clients' needs.
  • Resolved billing and policy-related issues promptly, contributing to positive customer experiences and client satisfaction.
  • Processed policy changes, renewals, cancellations, and reinstatements, ensuring accuracy and compliance to support client needs.
  • Responded to billing inquiries, processed payments, explained payment options, and assisted clients in resolving account issues.
  • Coordinated underwriting to obtain required documentation and information for new policy issuance, renewals, and policy changes.
  • Collaborated with team members to achieve agency production and customer retention goals.

Administrative Production Coordinator & Bookkeeper

Remodeling Concepts, LLC
Sugar Land , TX
11.2017 - 08.2024
  • Managed financial records, accounts, payroll, and daily office operations.
  • Prepare and process invoices, contracts, purchase orders, and other project documentation.
  • Serve as primary point of contact for clients, responding promptly to questions, providing project updates, and resolving concerns.
  • Coordinated schedules and communication among clients, subcontractors, vendors, and project managers to ensure project alignment and timely delivery.
  • Supported multiple projects simultaneously by tracking budgets, material orders, and delivery schedules to support timely completion.
  • Prepared estimates, proposals, and reports while organizing electronic and paper filing systems for easy access and retrieval.

Multi-Line Representative

State Farm
Sugar Land, Texas
10.2022 - 03.2023
  • Provided customer service and technical support to a variety of customers via phone, email, and chat.
  • Educated customers on coverage options and policy features.
  • Documented client interactions thoroughly to facilitate service enhancements and support continuous improvement.

Skills

  • Account management
  • Client relationship management
  • Effective communication
  • Problem solving
  • Multitasking skills
  • Team collaboration

Timeline

Account Manager

State Farm
08.2024 - 06.2026

Multi-Line Representative

State Farm
10.2022 - 03.2023

Administrative Production Coordinator & Bookkeeper

Remodeling Concepts, LLC
11.2017 - 08.2024
Lauren Cowan