Lauren Crow
Little Rock,AR
Summary
Driven System Specialist with a proven track record at the State of Arkansas, enhancing system interoperability and user experience through expert technical support and innovative problem-solving. Skilled in HL7, FHIR, and JavaScript, with a strong foundation in public speaking and peer support. Demonstrated ability to improve system functionality and support, leveraging technical and interpersonal skills for impactful results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Specialist - Interoperability Developer
State of Arkansas
01.2019 - Current
- Collaborated on stages of facility connection lifecycle from requirement gathering to production releases.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
Tier 3 Technical Support Representative
Teksystems (Contracted to State of Arkansas)
03.2018 - 11.2018
- Coordinated the highest level of technical support for over 130 applications
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Operations Intern
Merkle
06.2015 - 01.2018
- Offered technical assistance to support front-line teams with daily operations and special projects.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
BBA - Business Information Systems
University of Arkansas At Little Rock
Little Rock, AR12.2017
Skills
- HL7
- FHIR
- CCDA/CSS
- JavaScript experience
- Mastery of XML
- Technical Support
- Programming
- Process Documentation
- Public Speaking
- Special Skills : Certified in Peer Support, Mental Health First Aid, QPR (Question, Persuade, Refer), and Victim Advocacy
Certification
- Mirth Connect Fundamentals Certification
Timeline
System Specialist - Interoperability Developer
State of Arkansas
01.2019 - Current
Tier 3 Technical Support Representative
Teksystems (Contracted to State of Arkansas)
03.2018 - 11.2018
Operations Intern
Merkle
06.2015 - 01.2018
BBA - Business Information Systems
University of Arkansas At Little Rock
- Mirth Connect Fundamentals Certification
Similar Profiles
Valerie ButlerValerie Butler
Family Service Worker at State Of ArkansasFamily Service Worker at State Of Arkansas
Jasmine JonesJasmine Jones
Tax Investigator-Remote at State Of ArkansasTax Investigator-Remote at State Of Arkansas
Stephen A BunchStephen A Bunch
Service Representative at State of ArkansasService Representative at State of Arkansas