Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Narasimharao Pelluru

Frisco

Summary

Dynamic Lead System Architect with extensive experience at Wells Fargo, specializing in Pega implementations and decisioning projects. Proven track record in optimizing customer engagement through advanced data pipelines and machine learning. Strong communicator and collaborator, adept at driving enterprise-scale solutions that enhance customer retention and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead System Architect

Bureau Of Prisons (DOJ)
DC
01.2021 - Current
  • Implemented the BARS application using Pega platform
  • Trained BOP team members working on legacy system to develop using Pega platform
  • Meeting with product owner and Stake holders to understand the use case and implement the features in Pega
  • Implemented Complex Organization structure using Pega Access groups, Access Roles, Work Queues, Skills and other OOTB rules
  • Implemented Pega DXAPI as part of POC using ReactJS/bootstrap
  • ROI: Customers are effectively using the new Pega application without logging in to multiple applications

Lead System Architect

Pegasystems
Cambridge
06.2011 - Current
  • Technical design for the Pega implementations based on the Case Management, 1:1 Customer Engagement, Customer Service and Decisioning based projects
  • Performing code reviews and ensure the solution is compliance with Pega guardrails with a healthy guardrail score, review alert logs, running PAL and Configuring PDC alerts
  • Guide the technical teams with solutions for complex Pega technical issues / Performance/ Security/Vulnerability issues
  • Configuring design for creating web services, accessing external web services for PRPC Integrations
  • Configuring Authentication, Authorization and security models
  • Configuring Customer data and data flows for decisioning based projects
  • Working with sales team to create POC’s and presenting to customer and stakeholders
  • Worked with Pega partners and mentored partner team members and drive the project to success
  • Involved in early adoption of Pega cosmos, DXAPI, Pega Unit test and Scenario testing features and implement
  • Educating customer for the Pega latest features and upgrading the applications to latest version to utilize Pega latest features

Pega Lead System Architect

Wells Fargo
SFO
01.2020 - 12.2020
  • Built and released 12 conversations across 2 channels in line with their consumer strategy
  • Connected CEE to 2 channels to start followed by an inbound channel in 2021
  • Integrated and operationalized CEE; set up and tested pipelines between engine repositories and the brain
  • Provided CEE with required data and set up AI process
  • Established appropriate governance forums and processes to oversee CEE execution
  • Created data pipelines using Snaplogic to load data from Legacy mainframe system to Azure SQL
  • ROI: 'Always-On,' contextual, and real-time, Adaptive models at scale, to continuously learn from customer and behavior, Increased offer uptake rates and increased customer retention

Pega Lead System Architect

SiriusXM
01.2016 - 12.2019
  • Replace the existing legacy customer service application with Pega customer Service
  • Implemented the custom CTI functionality since Pega doesn’t support NATC (Call center to Call center transfers)
  • Implemented the Knowledge management articles and integrated with customer service
  • Implemented the Pega Decisioning to present offers for the customer
  • Upgraded Sprint customer from Pega NBAA to Pega CDH for telecommunications
  • Implemented Various decisioning and case management projects for Verizon customer including wireless and FIOS
  • Implemented enterprise scale projects for customers like TXDoT, USPTO, Dell, Trustmark, Ericsson, Sumitomo, Sanofi, PACCAR, State farm, Cigna, Bank of New York, CSX, Conrail and PNC Bank

Education

Bachelors -

Electronics and Communications Engineering

Skills

  • Relational Databases (Oracle, Postgres SQL Server, Azure SQL)
  • Java
  • JavaScript
  • MERN stack development
  • Python
  • Pandas
  • Pega Rules
  • Pega CDH
  • 1:1 Customer engagement
  • Pega Customer Service
  • Pega CTI
  • Web Services
  • REST
  • JSON
  • SOAP
  • XML
  • SSO
  • SAML
  • LDAP
  • OKTA
  • Pega Cosmos
  • DXAPI
  • ReactJS
  • Bootstrap
  • ExpressJS
  • NodeJS
  • Kubernetes
  • Rules Engine
  • Process Flows
  • Workflow optimization
  • Routing
  • Reporting
  • Decisioning
  • Predictive models
  • Adaptive models
  • Propensity
  • Arbitration
  • Machine Learning
  • AWS S3
  • Kinesis Firehose
  • Azure Synapse
  • Kafka
  • Dataflows
  • Data Pipelines
  • Snaplogic
  • Azure Data Factory
  • Databricks
  • Hadoop
  • MongoDB
  • Cassandra
  • Cognos
  • Tableau
  • PowerBI
  • Qlik
  • HL7
  • EMR
  • MirthConnect
  • Legacy Modernization
  • Process Improvement and Optimization
  • Functional and Business domain expertise
  • MS Office tools
  • VISIO
  • JIRA
  • SharePoint
  • Change and Release Management
  • Enterprise Architecture
  • TOGAF
  • Onsite/Offshore Coordination
  • Strong verbal and written communication skills
  • Strong interpersonal communication skills
  • Engaging Stakeholders for business issues
  • Collaborating with Management teams
  • Understanding of Business Strategy and Roadmap

Certification

  • Pega CLSA /CSSA/CSA/CPDC/CMBB
  • TOGAF (Part 1 and Part2)
  • HL7 V2 Control
  • AWS Cloud Practitioner
  • AWS Solutions Architect
  • ITIL V3/ Professional Scrum Developer
  • Sun Certified Java Programmer

Timeline

Lead System Architect

Bureau Of Prisons (DOJ)
01.2021 - Current

Pega Lead System Architect

Wells Fargo
01.2020 - 12.2020

Pega Lead System Architect

SiriusXM
01.2016 - 12.2019

Lead System Architect

Pegasystems
06.2011 - Current

Bachelors -

Electronics and Communications Engineering

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Narasimharao Pelluru