Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Surya Teja Mokka

Prosper,TX

Summary

  • Pega Certified Lead System Architect with over 14 years of experience in designing and delivering innovative BPM solutions using Pega PRPC and Java J2EE technologies.
  • Specialized in enterprise application architecture, combining technical expertise with strategic planning to deliver scalable, secure, and high-performance solutions.
  • Extensive experience in Pega BPM solutions, with expertise in workflow automation, case management, and business rule implementation, to streamline business processes and improve operational efficiency.
  • Proven ability to lead DCO (Directly Capture Objectives) sessions, conduct requirement analysis, and translate business needs into actionable design strategies.
  • Expert in designing comprehensive application frameworks, including hierarchical class structures, security models, and role-based access controls, to ensure data integrity and compliance.
  • Adept at developing high-level design (HLD) and low-level design (LLD) documents, ensuring alignment with enterprise architecture standards.
  • Extensive experience in Pega integrations using JMS, SOAP, SQL, REST, and Service File, ensuring seamless data exchange between systems.
  • Proficient in configuring agents, connectors, and service rules, with a strong focus on performance optimization and troubleshooting, using tools like Tracer, Clipboard, Rules Inspector, and PAL.
  • Strong expertise in designing intuitive UI components, such as Harnesses, Sections, and Flow Actions, improving user engagement and experience.
  • Experienced in implementing reporting solutions through Report Definitions, List Views, and Summary Views, enabling data-driven decision-making.
  • Skilled in deploying Pega applications across environments like WebLogic, IBM WebSphere, and Tomcat, ensuring seamless delivery and deployment.
  • Expertise in building robust deployment strategies using Product and Product Patch rules to facilitate smooth migrations across QA, UAT, and Production environments.
  • Strong background in performance analysis and tuning of Pega applications using tools like AES, alert logs, and DB traces to enhance system stability.
  • Hands-on experience in integrating external databases, like Oracle, DB2, and SQL Server, ensuring data accuracy and system scalability.
  • Exceptional skills in project planning, team leadership, and client engagement, ensuring successful project delivery within scope and timelines.
  • Committed to continuous learning and staying current with evolving Pega capabilities, AI-driven automation, and emerging BPM trends to deliver innovative solutions.
  • Recognized for strong communication, collaboration, and problem-solving skills, fostering positive stakeholder relationships, and driving successful project outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lead System Architect

Franchise Tax Board
Sacramento, CA
06.2021 - Current
  • Company Overview: The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Provide thought-leadership to fellow team members and business partners across business and technical project dimensions solving complex business requirements
  • Collaborated with cross-functional teams to architect seamless integrations between Pega Infinity and existing enterprise systems, ensuring data consistency and process continuity
  • This includes scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and UAT and production deployment
  • Utilized App Studio and Pega GenAI Blueprint to accelerate application development, enabling rapid prototyping and deployment of enterprise-grade workflows up to 7.8x faster than traditional methods, reducing delivery timelines significantly
  • Keep current on rapidly changing technological trends, self-teach new technologies and maintain an understanding of the Division's business and technology strategies
  • Applied Pega's Situational Layer Cake to enhance component reuse, enabling faster adaptation to business changes and improving maintainability of applications in dynamic environments
  • Provide support and technical governance focused on one or more projects at a single client
  • Hands on experience in Integrations, designing Flows, Activities, Flow Actions, Harness, Section, Decision rules, Declarative rules and Reports
  • Configuring Job Schedulers, Queue Processors, Service rules, Connectors, Data model, Process flows, Business logic definition and User interface Design
  • Identified root causes for the critical issues and implemented solutions
  • The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Improvements like creation of a single view into taxpayer data via a Taxpayer Folder that integrates existing with new self-services to improve efficiency and effectiveness of business operations
  • Environment: Pega Infinity 23.1.4v, HTML, XML, SQL Connectors, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 8.5

Lead System Architect

Apple
San Jose, CA
07.2018 - 04.2021
  • Company Overview: The purpose of this agile project is to provide an integrated ecosystem to manage channel deployment activities across regions
  • Design highly scalable and performing PRPC solutions that strategically fits in the customer's enterprise
  • Responsible for architecture, design and lead the team for a successful implementation
  • This includes scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and UAT and production deployment
  • Provide support and technical governance focused on one or more projects at a single client
  • Involved in gathering business requirements, analysis and construction of the project
  • Involved in the project planning and effort estimations
  • Involved in discussions with Business users and design and development of prototype
  • Communicated with the Business Analyst to convert the business need into equivalent technical components
  • Shared the knowledge and experience with the Business Analysts in resolution of conflicting requirements and in freezing scope of application by participating in repeated walkthroughs
  • Created High Level Class structure, Workflows and Rule sets in Pega PRPC
  • Data base tables' creation and mapping
  • Prepared high level design document
  • Provided solutions and designs for the new requirements based on the requirement applicability in framework and implementation layer
  • Actively involved in creating the user interface solutions for the clients
  • Worked on PRPC security i.e., defining Service packages, Access groups, Access roles and privileges
  • Production deployment, configuration management and production support
  • Performed code reviews
  • Warranty change request management, defects deliverable management
  • Transition plans and low level designs
  • Identified root causes for the critical issues and implemented solutions
  • Troubleshooting internal and external issues escalating based on for quicker resolution
  • Troubleshoot and communicate with Pega Support team to resolve technical issues which require hot fix from Pegasystems
  • Experienced in designing Pega applications on AWS cloud infrastructure ensuring high availability, security, and compliance with industry standards
  • The purpose of this agile project is to provide an integrated ecosystem to manage channel deployment activities across regions
  • Environment: PRPC 7.4/8.1 SP2/8.3, HTML, XML, SQL Connectors, REST, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, Apache Tomcat 9.0

Lead System Architect

Franchise Tax Board
CA
01.2015 - 07.2018
  • Company Overview: The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Evolved into a Lead architect and participated in the Design and Development of the application
  • Performed Code Reviews to ensure compliance with application quality, coding, UI and Corporate standards, including review alert logs, running pre-flight and PAL
  • Used Agile methodology
  • Provide guidance to IT Infrastructure and Application teams on Architecture's Frameworks, Patterns, Best Practices, and Programming concepts
  • Responsible for Transition plans and low level designs
  • Shared the knowledge and experience with the Business Analysts in resolution of conflicting requirements and in freezing scope of application by participating in repeated walkthroughs
  • Involved in gathering business requirements, analysis and construction of the project
  • Involved in the project planning and effort estimations, discussions with Business users and design and development of prototype
  • Created Class structure and initial application creation, rule sets and rule set versions
  • Data base tables' creation and mapping
  • Prepared high level design document
  • Created and modified the User Interface Rules (Harness, Section Rules) as required by the application
  • Designed and developed the Process flows that represent the business process
  • Provided solutions and designs for the new requirements based on the requirement applicability in framework and implementation layer
  • Actively involved in creating the user interface solutions for the clients
  • Worked on integrations - services requests, response mappings
  • Assuring Claims information reaches to downstream / legacy systems using REST, SOAP connectors
  • Worked on PRPC security i.e., defining Service packages, Access groups, Access roles and privileges
  • Production deployment, configuration management and production support
  • Analyzed application performance using PAL, DB tracer and alerts logs
  • Provided fixes for the performance issues
  • Developed charts, reports using Pega 7 report definitions features
  • Warranty change request management, defects deliverable management
  • Identified root causes for the critical issues and implemented solutions
  • Troubleshooting internal and external issues escalating based on for quicker resolution
  • Troubleshoot and communicate with Pega Support team to resolve technical issues which require hot fix from Pegasystems
  • The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Improvements like creation of a single view into taxpayer data via a Taxpayer Folder that integrates existing with new self-services to improve efficiency and effectiveness of business operations
  • Environment: PRPC 6.2/7.2 HTML, XML, SQL Connectors, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 8.5

Senior System Architect

Franchise Tax Board
CA
12.2012 - 01.2015
  • Company Overview: The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Involved in gathering business requirements, analysis, project planning and effort estimations
  • Involved in discussions with Business users and design and development of prototype
  • Defined Activities, Properties, Decision rules, Declarative rules, Validation rules, When condition, Process Flow and User Interfaces like Harness, Section, Fragment and HTML Stream property rules
  • Created Class structure and initial application creation, rule sets and rule set versions
  • Data base tables' creation and mapping
  • Prepared high level design document
  • Implemented enhancement Change Requests (CR's) within the project as specified in the updated design document
  • Production deployment, configuration management and production support
  • Created Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service
  • Configure and customize Service File rules, setup file listeners
  • Created rules for validation, Integration rules like Rule-Connect-SQL using methods like RDB-Save, RDB-Open, RDB-List, creation of work objects and assigning work objects to operators
  • Troubleshooting technical problems and conducted analyses for efficient program/ application solutions which support client business processes and functional requirements
  • Working with clients to better understand their needs and the present solutions using structured SDLC approach
  • Mentored technical members in the team
  • The EDR Project addresses fundamental business problems with processing Personal Income Tax (PIT) and Business Entity (BE) tax returns including the underutilization of data and business rules to further streamline and automate return processing and generate more revenue for all business areas
  • Environment: PRPC 6.2/7.2 HTML, XML, SQL Connectors, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 8.5

Senior System Architect

American International Group (AIG)
Berkeley Heights, NJ
01.2012 - 08.2012
  • Company Overview: Global Exposure Solution is aimed to achieve the same
  • GES application will capture accurate exposure data during the quotation process which will be cleaned and formatted through centralized service
  • It is expected to augment the captured data with other third-party and Chartis internal data and will run the data through various CAT modeling tools available as centralized service allowing Chartis underwriters and risk managers to manage location-based risks in individually and in aggregate
  • GES will allow achieving better risk management, improve reinsurance negotiations, accurate rating/pricing and meet increasing regulatory and investor scrutiny along with streamlining the operational processes
  • Created flow actions, Sections, HTML rules based on the business requirement
  • Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
  • Involved in creating activities, activity step methods, rules and decision rules
  • Prepared the User Interfaces (section, harness, flow action), portal representation
  • Creation of Declarative expressions for a value change on the properties
  • Involved in Creation of validation rules to implement business logic validation, rules management and associated tools such as export & import tools (Rule set and Rule set Version)
  • Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project
  • Implementing Business Logic using Activities, Connect-SQL, SMA, Decision Trees, connecting to external databases to retrieve data and updating the same, Decision Table, Creation of Sub Flows
  • Worked with Clipboard and Tracer for troubleshooting the issues
  • Participated in daily on-site calls
  • Defect Fixing
  • Global Exposure Solution is aimed to achieve the same
  • GES application will capture accurate exposure data during the quotation process which will be cleaned and formatted through centralized service
  • It is expected to augment the captured data with other third-party and Chartis internal data and will run the data through various CAT modeling tools available as centralized service allowing Chartis underwriters and risk managers to manage location-based risks in individually and in aggregate
  • GES will allow achieving better risk management, improve reinsurance negotiations, accurate rating/pricing and meet increasing regulatory and investor scrutiny along with streamlining the operational processes
  • Environment: PRPC 6.2, HTML, XML, SQL Connectors, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 8.5

Senior System Architect

Highmark - Blue Cross Blue Shield
Pittsburgh
08.2010 - 12.2011
  • Company Overview: This project aimed at building Customer service Desktop Application which will be replacing with Legacy Application INSINQ that is currently in production
  • The objective is to transform the Customer service Desktop into an interaction platform to meet strategic and operational demands of future customer service
  • Created High Level Class structure, Workflows and Rule sets in Pega PRPC
  • Worked on CPM Specific rules like Rule-Pega-Intent-Task and Rule-Pega-Interaction-Driver
  • Involved in building the user interface through harness, sections, flow actions, HTML and paragraph rules
  • Creating the business rules to facilitate the CSD origination system by automating the decisions (Decision tables, Decision trees, Map values) being executed and returning prompt results
  • Designed and developed high level class structure in PRPC like class groups, work classes based on the organizational hierarchy
  • Created specialized rulesets which served as containers for specific rule types
  • Implemented the pre-packaged workflows that come with the framework and customized them to support successful payments processing and handle payments exceptions
  • Developed and Implemented activities involving number of steps and methods for calling standard activities that come with the framework and the PRPC
  • Created various flow-actions for successful exceptions management
  • Implemented field validations using declarative expressions and declare constraints for known issues in the framework
  • Used Clipboard and tracer tools to navigate through flows along with the work objects and trace the results
  • Performed integration by developing rules pertained to rule-connect and rule-service
  • Major tasks involved integrating with SQL databases to fetch data and with SOAP/ Webservices to review particular data, Developed MQ connectors and listeners and Java Mail Services connectors for the system to send and receive messages using Agents
  • Worked on Database mapping, acquiring remote database connection, and other database related operations
  • Designed and implemented user interfaces using Sections, Harness and HTML stream rules
  • Implemented various PRPC components like Decision tables, Decision Maps, Indexes
  • Developed Correspondence rules to intimate the customers about their account balance, any disputes, offers available status through email or fax messages
  • Developed product rules to migrate data instances and rulesets from development to UAT & Performance environment when needed
  • Experienced in installing Pega PRPC tools, helped system admin in sorting out few installation issues
  • Generated List and Summary reports and enabled security levels on the reports so that particular access group can view them
  • This project aimed at building Customer service Desktop Application which will be replacing with Legacy Application INSINQ that is currently in production
  • The objective is to transform the Customer service Desktop into an interaction platform to meet strategic and operational demands of future customer service
  • Environment: PRPC 6.1 SP2, CPMHC 7.3/7.4, MS Visio, HTML, XML, SQL Connectors, HTTP, SOAP Services, Oracle 10g, Java, J2EE, CSS and Java Script, IBM Web Sphere Application Server 6.1/7

Education

M.S. - Electrical and Computer Engineering

New Jersey Institute of Technology
Newark, NJ

B.Tech. - Electrical and Electronics Engineering

Jawaharlal Nehru Technological University
India

Skills

BPM Technologies: Pega Infinity 241v/231v

Programming and Internet Technologies : Java, JDBC, JSP, JMS, Web Services, HTML, XML,

Cascading Style Sheets (CSS) and Java script

Programming Environments and IDE’s : Pega PRPC 61/62 Versions of (BPM & BRE),

Windows NT/2000/XP, Red Hat Linux, UNIX

Methodologies : Waterfall, Agile (Scrum), Agile (Sprint)

Design Patterns : Dynamic referencing, Circumstances in PRPC

Design Tools : Microsoft Visio

Testing Tools : Clipboard, Tracer, Rule Inspector, PAL, SMA’s, Log Analyzers, and Autonomic Event Services (AES)

Databases : Oracle, DB2, PL/SQL, Microsoft SQL Server 2000/2005/2008

Application Servers : Web Sphere 50/51/61, Jboss 51and Apache Tomcat 6X

Certification

  • Pega 8.4 Certified Lead Decisioning Consultant (PCDC), 01/01/21
  • Pega 7.2 Certified Lead System Architect (CLSA), 01/01/18
  • Pega 6.2 Certified Senior System Architect (CSSA), 01/01/13
  • Pega 6.2 Certified System Architect (CSA), 01/01/12
  • Appian Certified Associate Developer, 09/01/24
  • AWS Certified Cloud Practitioner certification, 11/01/24

Timeline

Lead System Architect

Franchise Tax Board
06.2021 - Current

Lead System Architect

Apple
07.2018 - 04.2021

Lead System Architect

Franchise Tax Board
01.2015 - 07.2018

Senior System Architect

Franchise Tax Board
12.2012 - 01.2015

Senior System Architect

American International Group (AIG)
01.2012 - 08.2012

Senior System Architect

Highmark - Blue Cross Blue Shield
08.2010 - 12.2011

M.S. - Electrical and Computer Engineering

New Jersey Institute of Technology

B.Tech. - Electrical and Electronics Engineering

Jawaharlal Nehru Technological University

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Surya Teja Mokka