Lauren Crusham
Cincinnati,OH
Summary
Authorized to work in the US for any employer
Upbeat, customer-focused Sales Associate with 20 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
18
18
years of professional experience
Work History
Rock Shop Associate
Hard Rock Casino Cincinnati
Cincinnati, OH
02.2023 - 05.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Initiated friendly conversation with customers to determine level of assistance required.
- Bagged or packaged purchases and wrapped gifts.
- Performed daily opening and closing procedures such as counting cash drawers and checking all equipment for proper functioning.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored daily sales activities to identify opportunities for increasing revenue.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Participated in special events like clearance sales or promotional activities.
- Resolved any customer issues quickly and efficiently while maintaining a positive attitude.
- Organized promotional displays to attract customers' attention to featured items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
Receiver
Army Air Force Exchange Service, AAFES
Fort Campbell , KY
02.2020 - 10.2022
- Daily vendor receiving
- Price changes
- Return to vendor credits
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Maintained work areas and kept organized.
- Prepared reports detailing stock movements within the warehouse for management review.
- Traced missing material and shipments through vendor and customer communications.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Organized storage areas to maximize movement and minimize labor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Maintained inventory of stock on hand by tracking materials received and distributed.
- Assisted in unloading trucks and stocking shelves with received merchandise.
Operations Specialist
Army Air Force Exchange Service, AAFES
Fort Campbell, KY
03.2019 - 02.2020
- Price Changes and Adjustments
- Direct store deliveries
- One time buys
- Occasional backup cashier.
- Implemented pricing systems, processes, and guidelines to attain sales goals.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer complaints regarding sales and service.
- Assisted in the development of clearance procedures and policies, ensuring compliance with applicable laws and regulations.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Organized special promotions and discount events to increase sales volume during slow periods.
- Taught new associates sales tactics and performance improvement techniques.
- Generated weekly and monthly reports summarizing warehouse sales activity for management review.
- Ensured that all merchandise was properly tagged according to industry standards prior to sale.
- Opened and closed store, set up registers and secured cash.
- Maintained accurate records of warehouse sales transactions including pricing, discounts, payment methods.
- Monitored inventory levels, identified excess stock, and worked with customer service team to identify potential buyers.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Managed returns process; ensured that returned items were properly documented and restocked quickly.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Customer Experience Associate
Army Air Force Exchange Service
Fort Campbell, KY
01.2019 - 03.2019
- Responsible for the Children's Department
- Making sure my department is clean and presentable.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated knowledge of store products and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted customers with finding the right product for their needs.
- Operated point-of-sale systems accurately to process payments from customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves with merchandise according to company standards.
Technical Support
National IT Services
Cincinnati, OH
06.2006 - 11.2009
- Provided technical support for Staples Extended Warranty end users
- Helped walk end users on how to repair printers, computers, fax machines etc
- If I wasn't able to help walk the end user to get until functional, I then would send out a technion on site to repair unit.
Education
Associate of Science - Computer Networking
ITT Technical Institute
08.2004
Skills
Leadership
Computer Skills
Communication
Customer Service
Shipping and Receiving
Cash Handling
Multi-tasking
Problem Solving
Adaptability
Timeline
Rock Shop Associate
Hard Rock Casino Cincinnati
02.2023 - 05.2024
Receiver
Army Air Force Exchange Service, AAFES
02.2020 - 10.2022
Operations Specialist
Army Air Force Exchange Service, AAFES
03.2019 - 02.2020
Customer Experience Associate
Army Air Force Exchange Service
01.2019 - 03.2019
Technical Support
National IT Services
06.2006 - 11.2009
Associate of Science - Computer Networking
ITT Technical Institute