Navante Gibson
New Orleans,LA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and retail sales, honed at companies like Walgreens. Excelled in roles requiring exceptional cash handling and guest relations skills. Proven leadership abilities and a knack for enhancing customer satisfaction and loyalty. Demonstrated expertise in merchandising and inventory control, contributing to significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Gift Shop Associate
Sazerac company
New Orleans
10.2023 - 03.2024
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Participated in regular staff meetings to share feedback on performance metrics and brainstorm strategies for improvement as a cohesive team.
- Aided in store merchandising efforts by arranging items strategically according to seasonality or promotional events.
- Handled phone inquiries professionally, directing calls as needed or providing accurate information regarding products or store policies.
Cash exchange
New Orleans Jazz and Heritage Festival
New Orleans
04.2023 - 05.2023
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
Customer Service Associate
Walgreens
New Orleans
10.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front desk
Best Western
New Orleans
08.2022 - 09.2022
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Student Worker
LSUHSC-New Orleans
New Orleans
06.2022 - 08.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Home Depot Cashier
The Home Depot
New Orleans
03.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Dollar General
New Orleans
01.2021 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate/Stocker
Walmart
New Orleans
08.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree In Nursing - Pre-Nursing
Delgado Community College
New Orleans, LAHigh School Diploma -
George Washington Carver High School
New Orleans, LA05.2020
Skills
Cash Handling
Sales
Retail Sales
Merchandising
Customer service
Host/Hostess
Restaurant Experience
Serving
Hotel experience (Less than 1 year)
Guest relations
Guest services
Hospitality
Childcare
Medical terminology
Front Desk
Hospital Experience
Travel
Events
Leadership
Cash handling
Guest services
Customer service
Cash register
Hospitality
Hotel experience
Sales
Retail sales
Childcare
Preschool experience
Medical terminology
Serving
Restaurant experience
Front desk
Guest relations
Leadership
Hospital experience
Merchandising
Inventory control
Infant care
POS
Fashion retail
Early childhood education
Upselling
Classroom management
Caregiving
Experience with Children
Babysitting
Stocking
Timeline
Gift Shop Associate
Sazerac company
10.2023 - 03.2024
Cash exchange
New Orleans Jazz and Heritage Festival
04.2023 - 05.2023
Customer Service Associate
Walgreens
10.2022 - 05.2023
Front desk
Best Western
08.2022 - 09.2022
Student Worker
LSUHSC-New Orleans
06.2022 - 08.2022
Home Depot Cashier
The Home Depot
03.2021 - 04.2022
Sales Associate
Dollar General
01.2021 - 04.2021
Sales Associate/Stocker
Walmart
08.2020 - 09.2020
Associate Degree In Nursing - Pre-Nursing
Delgado Community College
High School Diploma -
George Washington Carver High School