LAUREN CYR
Orono
Summary
An approachable and excellent listener, consistently setting a positive example for customer service while upholding company values. Motivated to maintain member satisfaction and contribute to company success. Works well in a team environment but also takes action solving problems independently.
Overview
9
9
years of professional experience
Work History
Electronic Service Representative
University Credit Union
Bangor
08.2022 - 10.2023
- Assisted members with electronic banking inquiries and account access issues, ensuring smooth user experience.
- Resolved member inquiries and complaints efficiently to enhance member satisfaction.
- Delivered exceptional customer service by using product and service knowledge to create welcoming experiences for members.
Shift Leader
Governors Restaurant
Old Town
07.2017 - Current
- Managed operations during a shift, with total awareness of activities of employees and customers.
- Addressed and resolved customer complaints in person and over the phone.
- Prepared reports detailing shift activities to keep management looped in on shift operations.
Server
Governors Restaurant
Old Town
07.2017 - Current
- Served food and beverages promptly while multitasking to maintain service flow.
- Described menu items, seasonal offerings, and daily specials to enhance guest experience.
- Followed all safety, sanitation, and food handling guidelines.
Education
Bachelor of Science - Finance
University of Maine
Orono, ME05.2026
Associate of Arts - Business Management
Eastern Maine Community College
Bangor, ME12-2021
High School Diploma -
Orono High School
Orono, ME06-2019
Skills
- Customer service
- Problem resolution
- Organization
- Microsoft Office proficiency
- Verbal and written communications
Timeline
Electronic Service Representative
University Credit Union
08.2022 - 10.2023
Shift Leader
Governors Restaurant
07.2017 - Current
Server
Governors Restaurant
07.2017 - Current
Bachelor of Science - Finance
University of Maine
Associate of Arts - Business Management
Eastern Maine Community College
High School Diploma -
Orono High School