Lauren Dascalopoulos

· Responsible for overseeing daily operations and strategic planning, ensuring efficiency, profitability, and regulatory compliance. Work with global New Product Development teams to develop new products in line with customer requirements. Through the product development process, ensuring the product is completed on time, on budget and as specified.

· Support and promote an organizational culture that encourages high performance, high morale, integrity, trust, and teamwork.

· Maintaining the airline’s safety, customer satisfaction, and financial health, directly impacting the company’s success and the quality of service offered to passengers.

· Ongoing and timely manner with the ultimate goal of executing successful programs that result in our client meeting its’ stated objectives.

· Lead in the development of strategic planning across all clients related policies and procedures

· Tasks range from coordinating departments to managing staff and ensuring strategic objectives are met.

· Working in a collaborative environment with multiple clients, stakeholders

• Customer Service Agent/Lead Operations/Acting Supervisor

• GSC/CRO

• Business Partner lead/management skills. HA GSC/CRO

• Exceptional customer service to customers in the airport.

• Verifies customers’ personal identification/documents.

• Sell/verifies flight reservations.

• Assists with flight arrivals and departures both gate and counters.

• Jet bridge Certified.

• Communicates well with customers.

• Monitor/coordinate customers boarding and deplaning.

• Assists customers with special needs i.e.. Language, and all kinds of disabilities.