Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Lauren Delancy

Orlando,FL

Summary

Positive and upbeat, multi-faceted 21 year old college student successful at balancing guest and business needs. Over 3 years experience in Customer Service and communications. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Motivated, with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Experience in data entry and call center environment as well.

Overview

6
6
years of professional experience

Work History

Guest Services Staff Member

Ovg Invest
01.2023 - 07.2023
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Communicated safety processes and procedures with customers during emergencies.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Was attentive and always on top of my work, going above and beyond what was required of me.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Collected deposits, fees, and payments.

Counselor/Group Instructor/Customer Service Representative

Perrine Optimist Club
06.2017 - 08.2021
  • Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
  • Conducted energizing, fun, safe and educational classes.
  • Monitored form and technique in group environments to maintain individual safety.
  • Extensive knowledge of musical instruments and the ability to relay that information in a classroom setting.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
  • Varied routines, music and classes while following established protocols.
  • Designed class content and delivery methods to match skill levels of participants and keep student interest high.
  • Assisted with follow-up and communication with participants to help improve class delivery.
  • Distributed class evaluations and answered questions from participants after each session.
  • Created lesson plans and chose supporting materials to promote positive musical learning experiences.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Excelled in musical theory and composition.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Achievements: Best Section Leader- Flutes x3, Gold-Star-Representative x1, Counselor of the Year x3

Education

Bachelor of Science - Pre-Medicine Biology

University of Central Florida
Orlando, FL
05.2025

International Baccalaureate

Coral Reef Senior High School
Miami, FL
05.2021

Skills

  • Meeting Organization
  • Medicinally-focused future
  • Clear Communication
  • Problem Anticipation and Resolution
  • Hospitality Services
  • Listening Skills
  • Administrative Skills
  • Conflict Management
  • Effective Planning
  • Analytical Mastery
  • Verifying Orders
  • Stocking Shelves
  • Regulatory Compliance
  • Prioritization and Organization
  • Sales Expertise
  • Microsoft Word
  • Computer Technology
  • Compiling Statistics
  • Critical Thinking
  • Active Listening

Timeline

Guest Services Staff Member

Ovg Invest
01.2023 - 07.2023

Counselor/Group Instructor/Customer Service Representative

Perrine Optimist Club
06.2017 - 08.2021

Bachelor of Science - Pre-Medicine Biology

University of Central Florida

International Baccalaureate

Coral Reef Senior High School

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Lauren Delancy