Summary
Overview
Work History
Education
Skills
Timeline
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Lauren De La Rosa

Dallas,TX

Summary

Driven professional with a proven track record in property management and marketing, notably with Cawley Partners. Excelled in enhancing tenant relations and property inspections, achieving high levels of customer satisfaction and property value enhancement. Skilled in policy enforcement and vendor relationship development, leveraging both hard and soft skills to surpass employer expectations.

Overview

4
4
years of professional experience

Work History

Property Administrator

Cawley Partners
09.2023 - Current
  • Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Conducted regular site visits to assess the overall condition of each property, identifying areas requiring attention or improvement promptly.

Assistant Community Manager

Property Management Professionals
12.2021 - 09.2023
  • Boosted property values through diligent enforcement of community rules and regulations.
  • Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Field Marketing Intern

LIFT Innovate
04.2020 - 10.2020
  • Assisted in the creation of monthly performance reports, highlighting key metrics and identifying areas for improvement.
  • Participated in brainstorming sessions for innovative marketing ideas that would differentiate the brand from competitors within the crowded marketplace.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Education

Bachelor of Arts - Communication Studies

Azusa Pacific University
Azusa, CA
05.2020

Skills

  • Tenant relations
  • Property Inspections
  • Policy Enforcement
  • Vendor relationship development
  • Customer Service and Engagement

Timeline

Property Administrator

Cawley Partners
09.2023 - Current

Assistant Community Manager

Property Management Professionals
12.2021 - 09.2023

Field Marketing Intern

LIFT Innovate
04.2020 - 10.2020

Bachelor of Arts - Communication Studies

Azusa Pacific University

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Lauren De La Rosa