Lauren Denny
Oswego,NY
Summary
Motivated with exceptional organizational, multitasking, and time management abilities. Known for assisting others and leveraging top-notch communication skills. Committed to driving business results and increasing profitability. Adept at enhancing customer experiences by leading customer-centric teams focused on active listening, communication, and problem-solving. Possess a strong worth ethic, adaptability, and quick to master new skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Old Navy
New Hartford, NY
09.2021 - Current
Customer Service
- Resolving issues promptly and professionally to ensure customer satisfaction.
- Train staff on customer service practices and monitor performance to ensure compliance with standards.
Leadership & Management
- Manage and supervise up to ten employees daily
- Fostering collaborative and productive work environment
- Coach/train staff on SOP, sales techniques, and customer service.
- Prioritize tasks and allocate resources
Sales/Finance & Performance Analysis
- Utilize sales/marketing strategies to exceed goals.
- Analyze KPIs to track trends and improve performance.
- Analyze store budget and financial performance.
- Implemented action plans to increase store performance and customer satisfaction
Operational excellence
- Reconcile registers, handled cash deposits, process payroll
- Oversee inventory management and merchandising.
Finance Intern
City of Rome
Rome, NY
06.2022 - 09.2024
· Bank reconciliation
· Journal entries
· Filing papers
· Cash handling
Seasonal Fulfillment Associate
Target
Liverpool, NY
11.2022 - 01.2023
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Provided excellent customer service when interacting with clients.
Education
MBA - Technology Management
SUNY Polytechnic Institute
Utica, NY12-2024
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Utica, NY12-2022
Associate of Science - Business Entrepreneurship
North Country Community College
Saranac Lake, NY12-2020
Skills
- Task delegation
- Critical thinking
- Detail orientated
- Operations management
- Sales/marketing strategies
- Management/team leader training (2 years experience)
- Analyze and implement change accordingly
- Work in fast-paced, changing environment
- 5 years in customer service, customer centric and team orientated
- Proficient in Excel, Powerpoint, Word, PowerBi, MyInsights, Zoom, Outlook, and Teams
Volunteer/Community
· Relay for life (Cancer charity)
· Chamber meetings
· Youth basketball camps
· Kids night out events at the school
· Bottle and can drives for the school
Accomplishments
- 2x MVP/ team captain
- Mary Planow Scholarship
- Employee of the month (2022)
- 2x Women's Basketball Champ (NCCC/Suny Poly)
Timeline
Seasonal Fulfillment Associate
Target
11.2022 - 01.2023
Finance Intern
City of Rome
06.2022 - 09.2024
Assistant Manager
Old Navy
09.2021 - Current
MBA - Technology Management
SUNY Polytechnic Institute
Bachelor of Science - Business Administration
SUNY Polytechnic Institute
Associate of Science - Business Entrepreneurship
North Country Community College