Lauren Denson
Waterford,MI
Summary
Marketing student at Grand Valley State University with hands-on experience in customer service, relationship building, and team collaboration. Strong communication and interpersonal skills with an interest in connecting with customers and understanding their needs. Seeking an opportunity to apply my marketing education and customer-focused experience in a marketing or business role.
Overview
5
5
years of professional experience
Work History
Halfway House Bartender
Edgewood Country Club
Commerce, Michigan
2025.05 - Current
- Greeted customers, fostering a welcoming atmosphere that enhanced their overall experience.
- Engaged customers through tailored service and product recommendations to enhance the overall experience.
- Resolved customer complaints promptly and professionally to improve satisfaction and loyalty.
- Multitasked in fast-paced environments, maintaining operational flow and customer satisfaction.
- Maintained cleanliness and organization of the atmosphere during shifts.
- Cultivated strong connections with members, reinforcing relationships and promoting a sense of community.
- Developed strong relationships with colleagues through clear communication.
- Provided support with different responsibilities during the busy summer season.
- Assisted in organizing club outings and social events by performing additional responsibilities.
Bartender/Server/Bay Host
X-Golf Grandville
Grandville, Michigan
2023.09 - Current
- Delivered exceptional guest service by managing check-ins, tee times, and bay assignments, ensuring smooth operations and minimizing guest wait times.
- Provided efficient food and beverage service in a fast-paced environment while ensuring accuracy with POS transactions.
- Resolved guest concerns and collaborated with team members to enhance service flow and boost guest satisfaction.
- Upheld cleanliness and compliance standards during high-volume service periods to ensure guest safety and comfort.
- Operated and maintained simulators while resolving technical issues to provide a clean and safe environment for guest use.
- Balanced academic responsibilities with part-time job to develop professional skills, developing time management and teamwork skills.
Bartender/Server/Bay Host
X-Golf Novi
Novi, Michigan
2023.05 - 2025.08
- Assisted team members in high-volume seasonal operations, ensuring quality customer service and smooth service flow.
- Addressed guest concerns with calm communication, resolving issues effectively and enhancing guest satisfaction.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business in later roles.
- Engaged in early employment while attending high school, developing skills for future roles.
- Learned new technology quickly and adapted to system updates with ease.
Restaurant Hostess
Benstein Grille
Commerce, Michigan
2021.05 - 2023.04
- Welcomed guests upon arrival, creating a friendly atmosphere.
- Assisted guests with seating preferences and special requests.
- Managed reservations and waitlists for large parties, ensuring smooth operations and positive guest experiences.
- Coordinated with servers to facilitate timely service, and enhanced overall guest satisfaction.
- Handled phone inquiries regarding reservations and restaurant policies.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Resolved customer complaints professionally, building strong relationships and loyalty among guests.
Education
BBA - Marketing
Grand Valley State University
Allendale, MI2027-05
High School Diploma -
Walled Lake Northern Highschool
Commerce, MI2023-05
Skills
- Customer relationship management
- Outstanding customer service
- Suggestive selling
- Customer engagement
- Conflict resolution
- Strong multitasking
- Inventory management
- Staff collaboration
- Team player attitude
- Active listening
- Positive demeanor
- Stress management
Timeline
Halfway House Bartender
Edgewood Country Club
2025.05 - Current
Bartender/Server/Bay Host
X-Golf Grandville
2023.09 - Current
Bartender/Server/Bay Host
X-Golf Novi
2023.05 - 2025.08
Restaurant Hostess
Benstein Grille
2021.05 - 2023.04
BBA - Marketing
Grand Valley State University
High School Diploma -
Walled Lake Northern Highschool