Lauren Denson
Waterford,MI
Summary
Dedicated hospitality professional with experience as Bartender, Server, and Host in high-volume environments. Delivers exceptional guest experiences through strong communication and efficient multitasking. Maintains organized workspaces, resolves guest concerns, and collaborates effectively with team members to enhance operations.
Overview
5
5
years of professional experience
Work History
Halfway House Bartender
Edgewood Country Club
Commerce, Michigan
05.2025 - Current
- Engaged customers through tailored service and product recommendations to enhance overall experience.
- Greeted customers to create welcoming atmosphere and ensure positive experiences throughout visits.
- Resolved customer complaints promptly and professionally to improve satisfaction and loyalty.
- Multitasked effectively in fast-paced environments, ensuring smooth operations.
- Maintained cleanliness and organization of bar area during shifts.
- Maintained cleanliness and organization of the bar area during shifts. system.
- Developed strong relationships with colleagues through clear communication.
- Assisted with various tasks during the busy summer season.
Bartender/Server/Bay Host
X-Golf Grandville
Grandville, Michigan
09.2023 - Current
- Provided efficient food and beverage service in a fast-paced environment while ensuring accuracy with POS transactions.
- Delivered exceptional guest service by managing check-ins, tee times, and bay assignments, ensuring smooth operations and minimizing guest wait times.
- Resolved guest concerns professionally and collaborated with team members to improve overall service flow and guest satisfaction.
- Maintained cleanliness and compliance standards while supporting high-volume service periods.
- Operated and maintained simulators, resolved technical issues, and ensured bays were clean and safe for guest use.
- Held job during college, developing time management and teamwork skills.
Bartender/Server/Bay Host
X-Golf Novi
Novi, Michigan
05.2023 - Current
- Assisted team with high-volume service during summer season to ensure customer satisfaction.
Restaurant Hostess
Benstein Grille
Commerce, Michigan
05.2021 - 04.2023
- Welcomed guests upon arrival, creating a friendly atmosphere.
- Assisted guests with seating preferences and special requests.
- Managed reservations and waitlists for large parties, ensuring seamless guest experiences.
- Coordinated with servers to facilitate timely service, enhancing overall guest satisfaction.
- Collaborated with team members during peak dining hours for efficiency.
- Handled phone inquiries regarding reservations and restaurant policies.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Answered incoming calls with appropriate greetings and provided information about menu items or services offered.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Resolved customer complaints professionally, fostering positive relationships and loyalty among guests.
Education
BBA - Business Administration
Grand Valley State University
Allendale, MI05-2027
High School Diploma -
Walled Lake Northern Highschool
Commerce, MI05-2023
Skills
- Customer service
- Guest relations
- Team collaboration
- Problem resolution
- Time management
- Point of sale
- Stress management
Timeline
Halfway House Bartender
Edgewood Country Club
05.2025 - Current
Bartender/Server/Bay Host
X-Golf Grandville
09.2023 - Current
Bartender/Server/Bay Host
X-Golf Novi
05.2023 - Current
Restaurant Hostess
Benstein Grille
05.2021 - 04.2023
BBA - Business Administration
Grand Valley State University
High School Diploma -
Walled Lake Northern Highschool