Roman Luna
Dacula,GA
Summary
Motivated individual with a background in Mechanical Engineering and strong analytical thinking skills. Demonstrates problem-solving abilities and effective teamwork through previous roles in customer service. Committed to delivering high-quality support and enhancing customer experiences in engineering or technical support settings.
Overview
1
1
year of professional experience
Work History
Halfway House Attendant
Sarazen's Bar and Grille
Braselton, GA
06.2024 - 08.2024
- Maintained cleanliness and organization of dining areas, ensuring a welcoming environment for guests.
- Assisted servers by restocking supplies and clearing tables efficiently during peak hours.
- Supported kitchen staff by delivering clean dishes and utensils promptly for food preparation.
- Monitored inventory levels, reporting shortages to management to facilitate timely restocking.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Cart Attendant
Hamilton Mill Golf Club
Dacula, GA
06.2024 - 07.2024
- Assisted golfers with bag handling and cart organization to enhance overall customer experience.
- Maintained cleanliness and functionality of golf carts, ensuring readiness for use at all times.
- Provided timely support to staff during peak hours, improving operational efficiency and service delivery.
- Monitored cart inventory levels, reporting discrepancies to management for prompt resolution.
Team Member
Panera Bread
Buford, GA
03.2024 - 05.2024
- Assisted in food preparation, ensuring quality and consistency of menu items.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining and kitchen areas to uphold health standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new team members on operational procedures and customer service best practices.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Retail Cashier
Dick's Sporting Goods, Inc
Buford, GA
11.2023 - 01.2024
- Processed customer transactions efficiently using POS system.
- Assisted customers with product inquiries and selections.
- Maintained accurate cash drawer through regular reconciliation.
- Collaborated with team to ensure store organization and cleanliness.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Mechanical Engineering
Georgia Southern University
Statesboro, GA05.2028
High School Diploma -
Mill Creek High School
Hoschton, GA05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Flexible schedule
Accomplishments
CAD certified in high school, graduated High School in the EPIC program.
Timeline
Halfway House Attendant
Sarazen's Bar and Grille
06.2024 - 08.2024
Cart Attendant
Hamilton Mill Golf Club
06.2024 - 07.2024
Team Member
Panera Bread
03.2024 - 05.2024
Retail Cashier
Dick's Sporting Goods, Inc
11.2023 - 01.2024
Bachelor of Science - Mechanical Engineering
Georgia Southern University
High School Diploma -
Mill Creek High School