Lauren Devlin
Boston,MA
Summary
Results-oriented IT professional with a strong background in IT and CS. Proven ability to deliver efficient solutions quickly. Seeking opportunities to apply expertise and drive impactful outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Analyst III
Weiss Asset Management
Boston, MA
07.2022 - 11.2024
- Successfully migrated the firm's Windows 10 devices to Windows 11 using Microsoft Intune, ensuring a seamless and efficient transition for all users.
- Managed and executed the patching process for security vulnerabilities across various systems,Via Intune, SCCM, And tenable Nessus. ensuring compliance with industry best practices and organizational policies.
- Delivered round-the-clock on-call support for offices in Japan, Hong Kong, New York, and Boston, ensuring uninterrupted operations across global time zones.
- Provided exclusive, high-quality IT support directly to the company's CEO, delivering exceptional service and satisfaction.
- Performed comprehensive security log analysis, utilizing Windows Defender, SecureWorks, and Azure user logs, to proactively identify and mitigate potential threats.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Maintained and optimized a hybrid Azure AD-joined directory infrastructure, managed groups and file shares to uphold the integrity and security of user data and permissions.
- Deployed updates or patches to existing Windows 10/11 machines and servers in order to maintain optimal operation levels across all environments.
- Managed MFA services such as DUO and Microsoft Authenticator.
- Served as an escalation point within the helpdesk team for complex issues, adeptly managing Tier 2 and Tier 3 support requests.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
- Hired junior team members, Including interviewing,evaluating candidates, and onboarding new hires, to ensure a strong, skilled, and cohesive team.
- Developed and implemented a comprehensive technical training plan to effectively train and coach newly onboarded IT staff, facilitating their rapid integration and performance.
Analyst, End User Services
Putnam Investments
Boston, USA
07.2021 - 07.2022
- Company Overview: 1,400 Employees
- Optimize desktop administration workflows by implementing improvements for Windows and Mac hardware/software
- Deliver white glove service to the enterprise CIOs, SVPs, and VPs, including 24/7 support for US, UK, and Asia offices
- Manage, troubleshoot, and resolve issues with Bloomberg Terminal and other software/hardware (BB Keyboard & B Unit)
- Build, image, and deploy new Windows 10 laptops, PCs, and virtual desktops for new and existing employees
- Coach, train, and mentor more junior staff by facilitating feedback conversations to enhance their technical knowledge
- Generate and deliver reports and visual presentations detailing IT performance to both technical and executive audiences
- Bolster security posture of the organization by executing compromise assessments and leading security investigations
Computer Service Technician
Vanity World
Canton, USA
12.2020 - 02.2021
- Facilitated new system training for management at all levels and at all locations as the technical subject matter expert
- Traveled onsite to offer technical expertise and delivered troubleshooting assistance via phone for software/hardware
- Served as a liaison between Developers, Business Analysts, and end users to resolve business and technical challenges
- Managed support tickets, opening and closing incidents as needed and documenting all relevant procedures
Inventory Specialist
McCracken Automotive
Boston, USA
06.2017 - 09.2019
- Stocked shelves and kept track of items as well as maintained order fulfillment to prevent out of stocks
- Created work invoices for customers to ensure proper pricing and fulfillment for each customer
Education
Bachelor of Science (BS) - Information Technology, Minor in Cyber Security
Curry College
05.2021
Skills
- Skilled in Windows 10/11 Management
- Active Directory
- Azure Proficiency
- SCCM Administration
- DUO
- Nessus Vulnerability Assessment Skills
- Microsoft Defender Proficiency
- Cisco Meraki Administration
- Mimecast Administration
- JIRA Proficiency
- Expertise in Bloomberg Terminal
- Intune Administration
- Experience with McAfee Encryption Solutions
- BitLocker Management
- VSphere/VMware
- Zoom/Teams
- Windows PowerShell Scripting Skills
Certification
Bloomberg Technical Training Certification | Bloomberg LP
Timeline
IT Systems Analyst III
Weiss Asset Management
07.2022 - 11.2024
Analyst, End User Services
Putnam Investments
07.2021 - 07.2022
Computer Service Technician
Vanity World
12.2020 - 02.2021
Inventory Specialist
McCracken Automotive
06.2017 - 09.2019
Bachelor of Science (BS) - Information Technology, Minor in Cyber Security
Curry College
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