Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Donaldson

Bella Vista,AR

Summary

Notably perceptive and dedicated professional with highly effective management and customer service skills. Demonstrated ability to effectively and efficiently multi-task, communicate, and coordinate to support multi-million dollar businesses. Dedicated to professional growth and eager to utilize my skills for new challenges and opportunities.

Overview

13
13
years of professional experience

Work History

Leasing Specialist

The Lund Company
07.2022 - Current
  • Manage multi-line phone system and email queue quickly and efficiently. Effectively communicating with my coworkers and management to ensure an overall smooth operation
  • Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Kept meticulous records of correspondence between management and tenants.
  • Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
  • Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.

Front of House Manager

Brinker Internationl, Chili's Grill & Bar
06.2012 - 06.2022
  • Managed day-to-day FOH operations to exceed sales goals, drive quality, standards, and meet customer expectations..
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

Dental Receptionist

Dr. Hopper DDS
08.2011 - 06.2012
  • Answered telephone calls to offer office information, answer questions, and schedule treatment
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.


Education

Business

University of Arkansas At Monticello
Monticello, AR

High School Diploma -

Bentonville High School
Bentonville, AR
05-2009

Skills

  • Meticulous attention to detail
  • Schedule & calendar planning
  • Improving Efficiency
  • Problem Solving
  • Anticipating Needs
  • Multitasking
  • Team building
  • Conflict Resolution

Timeline

Leasing Specialist

The Lund Company
07.2022 - Current

Front of House Manager

Brinker Internationl, Chili's Grill & Bar
06.2012 - 06.2022

Dental Receptionist

Dr. Hopper DDS
08.2011 - 06.2012

Business

University of Arkansas At Monticello

High School Diploma -

Bentonville High School

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Lauren Donaldson