Lauren Douglas
Glen Allen,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Director of Operations
Strohman Enterprise, Inc
Mechanicsville, VA
12.2021 - Current
- Implemented operational strategies to maximize efficiency and improve customer satisfaction.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Developed training programs for new employees as well as existing staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
Gymnastics Coach
Richmond Twisters
Mechanicsville, VA
09.2017 - 11.2021
- Created a safe and supportive environment for athletes to practice their skills.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Modified instruction depending upon age group and skill level of participants.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
Preschool Aide
Hidenwood Presbyterian Preschool
Newport News, VA
12.2020 - 08.2021
- Supervised children both indoors and outdoors, ensuring their safety at all times.
- Engaged in positive interactions with children throughout the day by playing games or reading stories together.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-2023
Skills
- Strategic planning and execution
- Operational Efficiency
- Customer Service Management
- Contract Administration
- Leadership training
- Customer Relations
Languages
Spanish
Limited
References
References available upon request.
Timeline
Director of Operations
Strohman Enterprise, Inc
12.2021 - Current
Preschool Aide
Hidenwood Presbyterian Preschool
12.2020 - 08.2021
Gymnastics Coach
Richmond Twisters
09.2017 - 11.2021
Bachelor of Science - Psychology
Virginia Commonwealth University