Lauren Downing
Windsor,CO
Summary
Looking for a full-time or part time position with room for growth.
13 years of experience in customer service positions. Strong communication skills, and do extremely well with independent work as well as team environments. Organized, professional, and friendly. Also detail oriented, a great multitasker, and have a positive attitude. Have consistently received excellent feedback from managers which reflect on performance reviews.
Overview
15
15
years of professional experience
Work History
Customer Service/Cash Office
Cabela's
02.2021 - Current
- Provide excellent customer service
- Customer returns and exchanges
- Taking payments/money management
- Placing and handling customer orders
- Issuing hunting and fishing licenses
- Cleaning/stocking
- Taking cash inventory and balancing tills from the previous day
- Inputting cash deliveries into inventory
- Gathering and preparing deposits
- Pulling tills
- Replenishing cash machine
- Utilizing multiple computer functions
Delivery Driver
Spark
01.2022 - 01.2023
- Picking up orders at retail stores to be delivered
- Driving in a timely manner to delivery locations
- Dropping off merchandise to delivery locations
- Using the Spark app to navigate deliveries
Server
Cinzetti's
09.2017 - 03.2020
- Provided excellent service to guests
- Taking/placing orders
- Cleaning/stocking
- Taking payments/money management
- Closing duties
Server
Outback Steakhouse
09.2012 - 09.2017
- Provided excellent customer service to guests
- Taking/ placing orders
- Cleaning/stocking
- Taking payments/money management
- Closing duties
- Training new employees
- Running food
Caregiver
The Retreat at Church Ranch
03.2015 - 01.2016
- Passing medications
- Helping residents with daily personal tasks
- Cleaning/laundry
- Serving meals
Stocker
Ross
11.2012 - 08.2013
- Opening and sorting boxes coming off of trucks
- Tagging items
- Stocking sales floor
- Fitting room
- Organizing sales floor
Food Prep Employee/Cashier
Deli Zone
08.2011 - 09.2012
- Food preparation
- Making sandwiches
- Cleaning/stocking
- Placing orders and taking payments
Call Center Representative
Bolder Calls
02.2011 - 08.2011
- Outbound sales calls
- Pitching for insurance companies
- Offering quotes
Host/Server
Village Inn
01.2009 - 02.2011
- Seating
- Taking/placing orders
- Taking payments/money management
- Cleaning/stocking
- Giving guests excellent service
- Closing duties
Education
General Education -
Legacy High School
Broomfield, COGED -
Front Range Community College
Westminster, CO01.2012
Skills
- Strong customer service skills
- Honest/Trustworthy
- Cash handling/Money Management
- Reliable/Punctual
- Team oriented
- Can work independently
- Organized
- Problem Resolution
- Ability to think and act quickly
- Time management
- Computer skills/POS systems
- Multitasking
Timeline
Delivery Driver
Spark
01.2022 - 01.2023
Customer Service/Cash Office
Cabela's
02.2021 - Current
Server
Cinzetti's
09.2017 - 03.2020
Caregiver
The Retreat at Church Ranch
03.2015 - 01.2016
Stocker
Ross
11.2012 - 08.2013
Server
Outback Steakhouse
09.2012 - 09.2017
Food Prep Employee/Cashier
Deli Zone
08.2011 - 09.2012
Call Center Representative
Bolder Calls
02.2011 - 08.2011
Host/Server
Village Inn
01.2009 - 02.2011
General Education -
Legacy High School
GED -
Front Range Community College